18 Sep
|
Coforge
|
Greater Noida
18 Sep
Coforge
Greater Noida
Roles and Responsibilities
- Provide technical support to clients through phone, email, or chat for software products and services.
- Troubleshoot issues related to product functionality, configuration, and performance.
- Collaborate with internal teams to resolve recurring issues and improve overall client satisfaction.
Desired Candidate Profile
- 1-4 years of experience in BPO/Call Centre environment with a focus on International Process (US Process).
- Strong understanding of L1 Support principles and practices.
- Excellent communication skills with ability to work effectively in a fast-paced setting.
- Proficiency in Software Support tools such as Automobile website troubleshooting.
📌 Technical Operations Associate (Greater Noida)
🏢 Coforge
📍 Greater Noida