– TECHNICAL ASSISTANT Job Title

Technical Assistant

Department

IT / Technical Support

Location

Madurai, Tamil Nadu

Experience

1–3 Years

Job Summary

We are looking for a technically skilled and responsible Technical Assistant to provide day-to-day support for the company’s hardware, software, systems, network, and technical requirements. The candidate should have good troubleshooting skills and the ability to resolve basic technical issues efficiently.

Key ResponsibilitiesHardware Support

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Diagnose and resolve hardware-related issues.
- Perform basic computer assembly, upgrades, and replacement of components.
- Maintain records of company IT assets and equipment.
- Coordinate with external vendors for hardware repairs and maintenance.

Software Support
- Install, configure, update, and troubleshoot operating systems and software applications.
- Provide technical support for MS Office, email applications, browsers, and other business software.
- Troubleshoot software errors, application issues, and system performance problems.
- Support users in installing and using required software applications.
- Maintain software licenses and installation records.

Network & System Support
- Troubleshoot basic LAN, Wi-Fi, internet, and connectivity issues.
- Assist with network configuration and troubleshooting.
- Support user account, email, and system-access-related requirements.
- Monitor basic system and network performance.
- Ensure systems are updated with necessary security patches and antivirus protection.

Technical & User Support




- Provide day-to-day technical assistance to employees.
- Respond to technical support requests and resolve issues within the required time.
- Guide employees on basic computer, software, and system usage.
- Maintain a record of technical issues, solutions, and maintenance activities.
- Escalate complex technical issues to the IT team or service provider when required.

Required Skills
- Good knowledge of computer hardware and troubleshooting.
- Good knowledge of Windows operating systems.
- Knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
- Basic knowledge of LAN, Wi-Fi, networking, routers, and internet connectivity.
- Knowledge of software installation, configuration, and troubleshooting.
- Basic knowledge of antivirus, system security, and data backup.
- Good problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to provide technical support to non-technical users.

Qualification
- Diploma / B.E. / B.Tech / B.Sc. Computer Science / BCA / MCA or any relevant technical qualification.

Preferred
- Experience in IT support, technical support, helpdesk, or system administration.
- Knowledge of basic networking and IT asset management.
- Experience handling both hardware and software-related technical issues.

Key Competencies
- Technical Troubleshooting
- Problem Solving
- Hardware & Software Support
- Communication Skills
- Time Management
- Teamwork
- User Support
- Attention to Detail

Working Conditions
- Full-time position.
- The candidate should be willing to provide in office technical support whenever required.

Benefits:
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Technical Assistant (Madurai)
🏢 Wedjat Health Solutions Private Limited, Madurai
📍 Madurai