Key Responsibilities:

- Monitor and investigate suspicious debit card transactions complaints

- Ensure compliance with regulatory guidelines on fraud handling

- Handle customer complaints, recovery of funds and send rejection/closure communications

- Taking up for Shadow credit for eligible cases

- Track unusual events and ensure timely closure of cases

- Raise alerts and coordinate with branches and other banks for CCTV images / footage

- Prepare MIS reports and dashboards

- Update NPCI &
- DOT and manage internal/external communications

- Suggest process improvements based on fraud complaints received on monthly basis

Qualifications

Requirements:

- 2+ years experience in banking/fraud operations

- Solid analytical, communication and follow-up skills

- Proficient in MS Excel, Word &
- PowerPoint

- Knowledge of debit card frauds and regulatory norms

- Detail-oriented, proactive and risk-aware

- Communication skill : Kannada, Hindi and English

Key Responsibilities:

- Monitor and investigate suspicious debit card transactions complaints





- Ensure compliance with regulatory guidelines on fraud handling

- Handle customer complaints, recovery of funds and send rejection/closure communications

- Taking up for Shadow credit for eligible cases

- Track unusual events and ensure timely closure of cases

- Raise alerts and coordinate with branches and other banks for CCTV images / footage

- Prepare MIS reports and dashboards

- Update NPCI &
- DOT and manage internal/external communications

- Suggest process improvements based on fraud complaints received on monthly basis

Requirements:

- 2+ years experience in banking/fraud operations

- Strong analytical, communication and follow-up skills

- Proficient in MS Excel, Word &
- PowerPoint

- Knowledge of debit card frauds and regulatory norms

- Detail-oriented, proactive and risk-aware

- Communication skill : Kannada, Hindi and English

📌 Team Member-Customer Experience-HO & SUPPORT-Customer 360 (Bengaluru)
🏢 Candidate Experience site
📍 Bengaluru