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Experience: 3+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for an experienced and results-driven Team Lead - Health Counselling & Sales to lead, coach, and manage a team of Health Counsellors while driving customer conversions, revenue, and overall sales performance.

The ideal candidate will have strong experience in B2C sales, inside sales, or telesales , along with proven team-handling capabilities. This role requires a hands-on leader who can motivate sales teams, improve conversion performance, coach counsellors, manage pipelines, and ensure consistently high-quality customer interactions.

Requirements KEY RESPONSIBILITIES

- Lead, manage, motivate, and coach a team of Health Counsellors
- Set daily, weekly, and monthly performance expectations and sales objectives
- Monitor individual and team performance against sales, conversion, productivity, and revenue targets
- Conduct regular one-on-one reviews, performance discussions, and coaching sessions
- Identify performance gaps and implement structured improvement plans
- Coach team members on consultative selling, communication, objection handling, negotiation, and closing
- Ensure effective engagement with prospective customers and high-quality customer conversations
- Guide counsellors in understanding customer requirements and recommending appropriate healthcare plans or services
- Monitor customer interactions, sales pitches, follow-ups, and conversion quality
- Support counsellors in handling objections and closing challenging opportunities
- Step in on complex, escalated,



or high-value customer conversations when required
- Drive monthly sales, conversion, revenue, and productivity targets
- Track key metrics including lead-to-call conversion, call-to-sale conversion, revenue, follow-up performance, and individual productivity
- Analyse sales performance data and take corrective action to improve results
- Prepare and share regular performance and sales reports with management
- Ensure proper allocation, tracking, and follow-up of leads
- Monitor pipeline health, follow-up activity, and ageing leads to minimise missed opportunities
- Improve lead conversion, customer engagement, and retention through effective follow-up strategies
- Conduct product, sales, process, and customer communication training for counsellors
- Conduct call audits and provide actionable feedback to improve sales conversations
- Share successful sales approaches, best practices, and winning strategies across the team
- Coordinate closely with Sales, Operations, Customer Support, and Management teams
- Escalate recurring customer concerns, operational challenges, and process gaps
- Share customer feedback, market insights, and sales trends with management
- Contribute to continuous improvement of sales processes, customer experience,



and team productivity

WHAT MAKES YOU A GREAT FIT

- 3+ years of professional experience in sales, with strong exposure to B2C, inside sales, telesales, or consultative sales
- 1-2+ years of experience in team handling, sales leadership, or people management
- Proven track record of achieving and exceeding sales, conversion, and revenue targets
- Strong customer-facing communication and interpersonal skills
- Excellent objection-handling, negotiation, consultative selling, and closing abilities
- Experience managing, coaching, and developing sales representatives or counsellors
- Robust understanding of lead management, follow-ups, sales pipelines, and conversion metrics
- Ability to analyse performance data and translate insights into actionable improvement plans
- Strong coaching and mentoring skills with the ability to motivate teams and improve individual performance
- Comfortable working in a fast-paced, target-driven, and performance-oriented environment
- Strong ownership, accountability, and execution mindset
- Excellent organisational skills with the ability to manage multiple priorities
- Experience conducting call audits, sales reviews, and performance discussions is preferred
- Experience in Healthcare, Health-tech, Health Insurance, Insurance, Hospitals, Pharmacy, Diagnostics, Fintech, Banking, EdTech, B2C SaaS, Consumer Services, Inside Sales, or Telesales will be an advantage
- Healthcare or insurance experience is preferred but not mandatory for candidates with strong consultative sales and team-leadership experience

📌 Team Leader- HealthCare Counsellor (Bengaluru)
🏢 Weekday AI (YC W21)
📍 Bengaluru