18 Sep
|
Delhivery
|
Chalakudy
18 Sep
Delhivery
Chalakudy
Key Responsibilities:
- Manage end-to-end last-mile delivery operations.
- Plan daily delivery routes and allocate shipments to delivery executives.
- Monitor shipment dispatch, delivery, RTO, NDR and pending shipments.
- Manage attendance, productivity and performance of delivery executives.
- Ensure timely delivery and achievement of operational KPIs/SLA.
- Monitor shipment quality and minimize missing, damaged and delayed shipments.
- Handle customer and delivery-related escalations and resolve operational issues.
- Coordinate vehicle/fleet deployment and ensure optimum resource utilization.
- Prepare daily operational reports and MIS.
- Monitor field operations and take corrective actions for performance gaps.
- Ensure compliance with company SOPs, safety and security standards.
- Coordinate with internal teams and management for smooth daily operations.
📌 Team Lead Chalakkudy Mala (Chalakudy)
🏢 Delhivery
📍 Chalakudy