Designation/ Role: Team Coach

Department: Pre-Authorization(Night Shift)

Qualifications: Any Graduate

Skills

Should have In-depth knowledge in US-Healthcare provider process.

Experience in Migrating & Handling new Projects.

Basic knowledge of HIPAA guidelines

Working knowledge of Excel and other Microsoft tools

Experience Minimum 5+years’ experienceUS calling process.

Graduate from any stream

Must have min 5 years exp in AR denials (Voice)

Must be a TC/Sr Process Associate in team handling role.

Should have handled at least 10 people and should have good people management skills.

Job Responsibilities

Distribution of Workload to team members

Helping the team in handling & resolution of work-related problems,



understanding & interpretation of Issues and decision making."

Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects

Escalate and follow up for resolution for all issues that affect work.

Learn and implement recent client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the project’s requirement.

Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client’s specific needs and expectations."

📌 Team Coach (Hyderabad)
🏢 Infinx
📍 Hyderabad