We are seeking a system administrator to assist in resolving hardware, software, and network issues for end-users. Responsibilities include diagnosing, troubleshooting, and configuring desktops and laptops (Windows/Mac), managing Azure Active Directory, handling ticket escalations, maintaining IT assets, and administering MSO365. This role is essential for ensuring a functional IT infrastructure.

Key Responsibilities:

- L1 Support (Front-line): Resolve basic IT issues, such as password resets, software installations, and printer issues, often following standard operating procedures.
- L2 Support (Advanced): Handle escalated, more complex issues requiring in-depth troubleshooting of OS, applications, or network connectivity (LAN/VPN/Wi-Fi).
- Hardware/Software Setup: Install, configure, and maintain laptops, desktops, and peripherals (printers, scanners).
- Active Directory & OS Management: Perform user account management (Active Directory) and install/troubleshoot Windows 10/11 or macOS.
- Ticketing & Documentation: Log all incidents, maintain accurate records in the ticketing system (e.g., ServiceNow, Jira), and document solutions.
- Maintenance & Security: Perform regular patching, antivirus updates, and backups.
- VIP/On-site Support: Provide prompt, in-person assistance to users, including VIP support, for immediate issue resolution.
- Microsoft Office 365 Administration:



Manage Entra IDs, Corporate Policies and Endpoint Management.

Required Skills & Qualifications:

- Education: Bachelor’s degree in IT, Computer Science, or equivalent experience.
- Experience: 3-4 years in deskside support, Network support and Microsoft Office 365 Administration.
- Technical Skills: Proficiency in Windows 10/11, MS Office 365/Outlook, Active Directory, and networking fundamentals (TCP/IP, DHCP, DNS).
- Soft Skills: Strong customer service, communication, problem-solving, and time-management skills.
- Certifications (Preferred): CompTIA A , Microsoft Certified Professional (MCP), ITIL Foundation.

Interested candidates can share their CV at [email protected] long with their current and expected CTC.

Pay: ₹600,000.00 - ₹700,000.00 per year

Advantages

- Health insurance
- Provident Fund

Application Question(s):
- What is your level of proficiency in English?
- Are you comfortable commuting to this job's location Ahmedabad?
- How many years of work experience do you have with Microsoft 365 Administration ?
- How many years of work experience do you have with end user asset management and support?

Education:
- Bachelor's (Required)

Experience:
- System administration: 4 years (Required)

Language:
- English (Required)

Work Location: In person

📌 System Administrator (Science City)
🏢 Neunco Pharmaceutical India
📍 Science City