Company: All India Institute of Occult Science (AIIOS)

Department: Student Operations and Fee Recovery

Location: New Delhi

Employment Type: Full-Time

Experience: 1-4 Years

Salary: ₹20,000–₹30,000

About AIIOSAll India Institute of Occult Science (AIIOS) is a leading institute focused on professional education in Vedic and occult sciences. We offer structured learning programs across multiple disciplines and work with students who invest significantly in their professional and personal learning journey.

About the RoleWe are looking for a highly target-oriented, persistent and robust-communication professional to manage student fee collections and recover pending payments.

The candidate will be responsible for ensuring that students pay their pending fees, upcoming instalments and committed payments on time.

This is a target-driven collection role, not a passive follow-up position. The ideal candidate should be comfortable making repeated calls, handling objections, negotiating payment timelines and converting payment commitments into actual collections.

Key Responsibilities1.

Student Fee

Collection

- Follow up with students for pending fees, instalments and outstanding balances.
- Ensure students make payments according to their committed payment schedules.
- Track students with upcoming and overdue payments.
- Maintain complete student-wise payment and outstanding records.
- Identify high-priority overdue cases and take immediate follow-up action.

2.

Strong Payment

Follow-Up
- Make regular outbound calls to students regarding pending payments.
- Follow up through approved channels such as phone calls, WhatsApp and SMS.
- Take clear payment commitments from students.
- Record the committed payment date and amount.
- Follow up on the exact committed date until payment is received.
- Escalate repeatedly delayed or high-value outstanding cases to management.

3. Fee Recovery & Negotiation
- Understand the reason behind delayed payments.
- Handle student objections related to fees,



instalments and payment timelines.
- Professionally negotiate realistic payment schedules within company policies.
- Convert verbal commitments into actual payments.
- Prioritize cases based on outstanding amount, due date and probability of recovery.

4.

Student Retention During

Recovery
- Maintain professionalism while following up aggressively on payments.
- Understand genuine student concerns and coordinate with the relevant team where required.
- Prevent unnecessary drop-offs caused by payment-related issues.
- Maintain a positive relationship with students while ensuring payment discipline.

5. CRM & Data Management
- Update every call, conversation, commitment and payment status in CRM/Google Sheets.
- Maintain accurate student-wise outstanding reports.
- Track:
- Total course fee
- Amount paid
- Amount outstanding
- Next instalment
- Due date
- Promised payment date
- Actual payment date
- Reason for delay
- Follow-up status

6. Daily & Monthly Targets
- Achieve assigned daily, weekly and monthly collection targets.
- Maintain a high volume of meaningful student follow-ups.
- Monitor personal collection performance.
- Prepare daily collection reports.
- Identify gaps between committed collections and actual collections.
- Take corrective action to improve recovery.

7.

Coordination With Internal

TeamsCoordinate with

- Admissions Team
- Student Counselling Team
- Accounts/Finance Team
- Batch Coordinators
- Management

to resolve payment-related issues and ensure smooth fee recovery. Ideal Candidate ProfileWe are looking for someone who is:
- Highly target-oriented
- Persistent with follow-ups




- Strong in convincing and negotiation
- Comfortable handling difficult conversations
- Confident on phone calls
- Good at objection handling
- Comfortable with pressure and deadlines
- Strong in maintaining payment discipline
- Fast in taking action on overdue accounts
- Good at building professional relationships with students
- Comfortable working with CRM and Google Sheets/Excel

The candidate should not hesitate to make repeated follow-ups when a student has committed to a payment. Required Skills

- Excellent Hindi communication
- Good English communication
- Strong convincing and negotiation skills
- Strong follow-up ability
- Objection handling
- Telecalling
- Fee recovery / collections
- Basic Excel / Google Sheets
- CRM knowledge
- Good numerical understanding
- Target-oriented mindset

Preferred ExperienceCandidates from the following backgrounds will be preferred:
- Education / EdTech
- Coaching Institutes
- Training Institutes
- Student Fee Collection
- Loan/EMI Collection
- Insurance Collection
- Telecalling / Telesales
- Customer Retention
- Payment Recovery
- Admission Counselling with fee follow-up

Experience in student fee recovery or education-sector collections will be an added advantage. Key Performance Indicators (KPIs)The candidate will primarily be evaluated on:

1. Monthly Collection Amount
2. Collection Target Achievement %
3. Recovery of Overdue Fees
4. Payment Commitment vs Actual Payment
5. Outstanding Amount Reduction
6. Number of Effective Follow-ups
7. On-time Instalment Collection
8. CRM/Data Accuracy
9. Student Payment Conversion Rate
10. Recovery of High-Value Pending Accounts

Important RequirementThis role requires a person who can follow up consistently until the payment is actually received, rather than simply calling students and recording "will pay later." The ideal candidate should have a strong collection mindset, persistence, negotiation ability and ownership of the final payment outcome.

📌 Student Fee Collection & Operations Executive (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi