Position: Store Manager Kochi

Department: Sales & Retail Operations

Location: kochi

Reports To: Management / Business Head

Job Summary

Dtale is looking for an experienced and result-oriented Store Manager to manage the Kochi showroom, drive sales performance, ensure excellent customer service, and oversee the day-to-day operations of the store.

The ideal candidate should have strong sales experience, preferably in furniture, interiors, home dcor, luxury retail, or a related industry, along with good leadership and customer relationship skills.

Key Responsibilities

Manage the day-to-day operations of the Kochi showroom.

Drive showroom sales and achieve monthly and annual sales targets.

Lead, motivate, and monitor the performance of the sales team.

Handle customers professionally and ensure a high-quality showroom experience.

Generate leads, follow up with customers, and convert enquiries into sales.

Maintain strong relationships with existing and potential customers.

Handle high-value customers and support the team in closing key sales.

Monitor daily sales, enquiries, conversions, follow-ups, and pending orders.

Ensure proper product display, showroom presentation, cleanliness, and visual merchandising.

Coordinate with design, production, accounts, logistics, and installation teams for smooth order execution.





Track customer requirements and ensure timely follow-up until order completion.

Handle customer complaints and coordinate with the concerned departments for resolution.

Monitor showroom stock, samples, display products, and inventory requirements.

Prepare and submit daily, weekly, and monthly sales reports to management.

Analyse sales performance and identify opportunities to improve revenue.

Ensure proper attendance, discipline, grooming, and customer-handling standards within the showroom.

Ensure all showroom policies and company procedures are followed.

Support promotional activities, events, campaigns, and customer engagement initiatives.

Maintain competitor and market information and share relevant updates with management.

Key Performance Indicators (KPIs)

Achievement of monthly sales targets

Lead-to-sales conversion ratio

Number of new customer enquiries generated

Customer follow-up and conversion performance

Average order value

Repeat customer and referral business

Team sales performance

Customer satisfaction and complaint resolution

Timely submission of sales and store reports

Showroom presentation and operational standardsRole & responsibilities

Preferred candidate profile

📌 Store Manager(Furniture) (Kochi)
🏢 H R Creations
📍 Kochi