This is a full-time role with our global client for their captive finance arm (NBFC).

Location - Bengaluru.

PURPOSE OF THE JOB

Manage the complete post -disbursal operational process and customer life cycle post disbursement of loans ensuring a seamless process as per policies.

KEY RESPONSIBILITIES

- Manage all post-disbursement operational processes in line with company policies, procedures, and defined KPIs.
- Ensure accurate updating and maintenance of customer, contract, and repayment records in the system.
- Monitor post-disbursement activities such as contract servicing, EMI banking, bouncing updation, cash allocation, and closure-related operations.
- Customer Service Support
- Handle customer service requests related to foreclosure, statement of account, repayment schedules, and other post-disbursement queries.
- Coordinate and issue NOCs for matured and closed contracts as per approval and policy guidelines.
- Ensure timely and accurate support to customers, dealers, and internal stakeholders.
- File, Document, and Courier Management
- Manage courier movement of operational documents and customer communication.




- Track retrieval and movement of original documents and files as per internal controls.
- Repayment and Mandate Operations
- Support NACH and e-NACH data entry and follow-up with high accuracy.
- Assist in PDC handling, record maintenance, and reconciliation of repayment instruments.
- Monitor pending exceptions and coordinate resolution within defined timelines.
- MIS and Reporting
- Highlight process gaps, delays, and improvement opportunities to the reporting manager.
- Coordinate with branches for stationery requirements and dispatch at regular intervals.
- Liaise with internal teams for operational support, document follow-up, and issue resolution.
- Support communication between operations, sales, finance, legal, and customer service teams.
- Compliance and Audit Support

SKILLED EXPERIENCE

- 3+ years of Operations experience in Bank or NBFC
- Working knowledge of loan servicing and post-disbursement processes
- Data entry and MIS reporting proficiency
- Ability to manage documents and records systematically
- Compliance mindset and ability to work under timelines

📌 Sr Operations Analyst-Post disbursement, Loans (Bengaluru)
🏢 QuestW
📍 Bengaluru