Position: Senior Operations Executive / Case Officer

Experience: 2–4 Years

Employment Type: Full-Time

Location: Ahmedabad, Gujarat

Working Days: Monday–Saturday

Working Hours: 10:00 AM – 7:00 PM

About Phoenix Business Advisory

Phoenix Business Advisory is a business migration and advisory firm providing immigration, business migration, and expansion solutions across New Zealand, Australia, USA, and UAE.

We are looking for a Senior Operations Executive / Case Officer to manage client cases, documentation,

follow-ups, and coordination while ensuring cases are processed accurately and within timelines.

Key Responsibilities

- Manage and coordinate client cases from initial documentation through the relevant processing stages.
- Review client documents for completeness, accuracy, and compliance with internal requirements.
- Prepare and maintain case files, trackers, checklists, and documentation.
- Coordinate with clients for pending documents, information, and case updates.
- Ensure timely follow-ups and movement of cases through different stages.
- Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
- Monitor case deadlines and ensure timely completion of assigned tasks.
- Identify documentation gaps or case-related issues and escalate them appropriately.
- Maintain accurate records and provide regular case-status updates to management.
- Follow company SOPs,



quality standards, and confidentiality requirements.

Requirements & Qualifications

- Bachelor's degree in Business Administration, Management, Commerce, Law, or a related field.
- 2–4 years of relevant experience in immigration, visa processing, case management, business advisory, legal services, or related industries.
- Strong documentation and case-management skills.
- Good knowledge of MS Excel/Google Sheets and documentation tools.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to identify errors.
- Valuable organizational and time-management skills.
- Ability to handle multiple cases and deadlines simultaneously.
- Strong follow-up, coordination, and problem-solving abilities.
- Ability to maintain confidentiality of sensitive client information.

Preferred Experience

- Experience or exposure to New Zealand, Australia, USA/L-1, UAE immigration, business migration, investor migration, or visa processing will be an advantage.

What We Offer

- Opportunity to work with an international business migration and advisory firm.
- Exposure to international immigration and business migration processes.
- Opportunity to work closely with experienced operations and leadership teams.
- Career growth within the operations function.
- Professional and growth-oriented work environment.

📌 Sr. Operation Executive (Ahmedabad)
🏢 Phoenix Business Advisory
📍 Ahmedabad