– Service Coordinator

Position Title: Sr. Executive Service Coordinator

Department: Service

Experience: 3+ years

Primary purpose of the role:

The Senior Executive – Commercial (Service) will support the commercial operations of the Service Department. The role is responsible for processing customer requests, preparing quotations, supporting order management, coordinating with internal teams, and maintaining documentation to ensure timely and accurate execution of commercial service activities.

Major responsibilities:

Customer Request Handling

· Respond to internal and external customer queries in a timely and qualified manner.

· Maintain regular follow-ups to ensure customer satisfaction and resolution of issues.

Quotation & Order Support

· Preparing and sharing quotations for spares, AMCs, and service requests within the TAT.

· Follow up on shared quotations and support order processing.

Documentation & Coordination on Salesforce and SAP

· Maintain accurate records of customer communications on mail.

· Maintain accurate records of customer quotations and orders on SAP and Salesforce.





· Coordinate with stores, dispatch, and technical teams for timely delivery and documentation.

· Share dispatch documents and invoices with customers in a timely manner.

Customer Retention Assistance

· Support in customer retention activities through basic follow-ups.

· Assist in providing clarifications or redirecting technical queries to the appropriate department.

Payment and Warranty Management

· Follow up payments for dispatched materials, especially when supplied without advance payment.

· Manage the repair of spare parts under warranty and ensure AMC quotes are sent to customers for systems out of warranty.

Key functional competencies

· Problem Solving

· Communication

· Influencing/Persuasion

· Customer Orientation

Qualifications and Experience

· Diploma – Electronics (preferred)

· B.E. - Electronics (preferred)

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Sr. Executive Service Coordinator (Andheri)
🏢 Kritva Technologies
📍 Andheri