Job Responsibilities:

- Excellent communication skills in English with Proficient knowledge in ITIL Process.
- Should be responsible for coordinating with the L1 & L2 desktop support calls till closure as per the SOP. If, SOP not available, need to create SOP.
- Tracking and monitoring regular tickets assigned to the engineers. FCR coordination.
- Achievement of SLA.
- Calls should be handled as per guidelines and SOP at site. Ensure all SOP`s have been read and understood.
- Should be responsible for BAU Operations for EUS support, Daily Activities, report creation and submission.
- Employee should be soft spoken, best listener & interacts positively with various people in different situations. Works cooperatively and effectively with others to achieve desired goals
- In case of urgency or any critical task,



your support is expected beyond the timeline.

Job Types: Full time, Permanent

Pay: ₹325,000.00 - ₹360,000.00 per year

Benefits

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Education:
- Bachelor's (Preferred)

Experience:
- total work in IT Support: 5 years (Required)

Language:
- Hindi (Preferred)
- English (Preferred)

License/Certification:
- ITIL Certification (Required)
- MCSE (Preferred)

Location:
- Delhi (Preferred)

Shift availability:
- Day Shift (Preferred)

Work Location: In person

📌 Sr. Customer Support Executive - IT (Delhi)
🏢 Allied Digital Services
📍 Delhi