Link for Interview Location: https://share.google/c58bGzsJtQiFL3ifE
Locations: Anna Nagar & Wallace Garden, Chennai
Multiple Openings | Shift Manager
Role: Shift Manager
We are looking for responsible and people-oriented Shift Managers who can take ownership of store operations, team performance and customer experience during their shift.
What you’ll do
- Take ownership of smooth day-to-day shift operations
- Lead and allocate responsibilities to the store team
- Ensure adherence to Amadora SOPs and brand standards
- Monitor customer service, product quality and presentation
- Drive effective customer engagement and suggestive selling
- Ensure accurate billing, payment and POS operations
- Monitor product availability, stock handling and inventory practices
- Ensure food safety, hygiene, grooming and cleanliness standards
- Monitor equipment and temperature standards as required
- Handle customer complaints professionally and ensure timely resolution
- Coach Associates and Senior Associates on service and operational standards
- Identify performance and execution gaps and take corrective action
- Coordinate dine-in, takeaway and online order operations
- Support opening and closing procedures
- Maintain required operational records and documentation
- Escalate operational issues appropriately and ensure follow-up
- Inventory Management
What we’re looking for:
- Valuable communication and interpersonal skills
- Strong customer-service and people-management skills
- Ability to lead, motivate and guide a team
- Strong problem-solving and decision-making ability
- Good product knowledge and commercial awareness
- Ability to handle customer complaints calmly and professionally
- Strong ownership and accountability
- Good planning, organization and time-management skills
- Ability to monitor SOP compliance and team execution
- Strong attention to detail
- Professional grooming and conduct
- Ability to work independently and manage a fast-paced store environment
- Good Inventory Management
Note: No long hairs, No visible tattoos, No bad habits Experience: Prior experience in F&B;, QSR, retail, hospitality or store/team supervision is preferred.
Interested candidates can contact:
Shilpi Mishra – (phone hidden)
If you’re ready to take ownership and lead a store team, we’d love to hear from you!