Greeting from the day we are hiring role: ServiceNow ITSM Business Analyst

Exp: 10Years

Locations: Banngalore/Mumbai/Chennai

Job Role: ServiceNow ITSM Business Analyst

- Perform Business Analysis for ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and SLM.
- Gather, analyze, and document business requirements, user stories, acceptance criteria, and process workflows.
- Manage SLA/OLA definitions, schedules, workflows, breach tracking, compliance, and reporting.
- Handle tickets, defects, service requests, enhancements, BAU support, and production issues.
- Conduct incident trend analysis, problem RCA, and change impact analysis to improve ITSM operations.
- Support UAT, defect management, release validation, and functional configuration of ServiceNow workflows and forms.
- Develop Power BI dashboards using DAX and data modeling for SLA performance and operational KPIs.
- Work with SQL and Microsoft Fabric for data analysis and reporting, with basic understanding of data architecture and ITIL practices.
- Interested share your resume to [email protected]/(phone hidden)

Pay: ₹1,000,000.00 - ₹1,300,000.00 per hour

Work Location: In person

📌 ServiceNow ITSM (Bengaluru)
🏢 Ashra technology
📍 Bengaluru