About The Company

SIRO is a leading innovator in the technology and digital transformation sector, committed to delivering cutting-edge solutions that empower organizations to optimize their operations and enhance employee experiences. With a strong focus on ServiceNow platform implementations and integrations, SIRO prides itself on its expertise in HR Service Delivery, workflow automation, and seamless system integrations. Our mission is to enable businesses to achieve operational excellence through tailored, scalable, and efficient digital solutions.

As a forward-thinking organization, SIRO fosters a collaborative and dynamic work environment that values innovation, integrity, and professional growth.

About The Role

SIRO is seeking an experienced ServiceNow HRSD Specialist to join our dedicated team. In this role, you will be responsible for supporting and administering the HR Service Delivery module, ensuring smooth operation and continuous improvement of HR case management processes. You will work closely with clients and internal teams to design, develop, and implement workflow automation, lifecycle events, and integrations that enhance the employee experience.

The ideal candidate will have a strong background in ServiceNow HRSD, excellent troubleshooting skills, and the ability to manage stakeholder expectations effectively. This position offers an exciting opportunity to contribute to transformative HR solutions that impact thousands of employees across diverse organizations.

Qualifications The ideal candidate should possess a minimum of 8 years of hands-on experience with ServiceNow, particularly in HRSD support and administration. A valid CSA (Certified System Administrator) certification is mandatory,



demonstrating a solid understanding of ServiceNow platform capabilities and best practices. Candidates must have extensive experience with JavaScript, Business Rules, Script Includes, and Client Scripts, along with proficiency in workflow automation tools such as Flow Designer and Workflow Editor.

Experience with REST/SOAP integrations, IntegrationHub, MID Server, and Workday integrations is highly desirable. Strong troubleshooting skills, stakeholder management, and the ability to work in a fast-paced environment are essential. A background in HR processes, security configurations, and ACLs will be advantageous.

Responsibilities

- Administer and support the ServiceNow HRSD module, ensuring optimal performance and reliability.
- Design, develop, and implement workflows, lifecycle events, and automation processes to streamline HR case management and employee onboarding/offboarding activities.
- Configure and customize HR Service Delivery applications to meet client-specific requirements.
- Develop and maintain integrations with external systems such as Workday using REST/SOAP protocols, ensuring data consistency and security.
- Utilize Flow Designer, Workflow Editor, and scripting to automate complex HR processes and improve operational efficiency.
- Manage security configurations, roles, ACLs,



and HR criteria to ensure data privacy and compliance.
- Provide troubleshooting and root cause analysis for platform issues, implementing corrective actions and regression testing.
- Collaborate with stakeholders to gather requirements, provide updates, and ensure solutions align with business objectives.
- Participate in platform upgrades, patching, and release management to maintain system integrity and incorporate new features.

Benefits SIRO offers a competitive benefits package designed to support our employees' well-being and professional development. Our advantages include comprehensive health insurance, retirement plans, paid time off, and opportunities for continuous learning and certification. We foster a collaborative work environment with flexible work arrangements, encouraging innovation and work-life balance. Employees also have access to cutting-edge tools and technologies, along with mentorship programs aimed at career growth. At SIRO, we believe in recognizing and rewarding talent, providing a platform for employees to thrive and contribute meaningfully to transformative projects.

Equal Opportunity

SIRO is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status. We believe that a diverse workforce enhances our ability to innovate and serve our clients effectively. All qualified candidates are encouraged to apply and become part of our dynamic team dedicated to technological excellence and professional growth.

📌 ServiceNow Engineer (India)
🏢 FetchJobs.co
📍 India