Certifications (Preferred) (CSA) ,(CIS-ITAM), • ITIL Foundation Certification, • CBAP, CCBA

ServiceNow ITAM / HAM Solid understanding of HAM, asset lifecycle, stockrooms, consumables, procurement, transfers, audits, disposal, and compliance processes.

Business Analysis Requirement gathering, BRD/FRD preparation, process mapping, user stories, acceptance criteria, traceability, and stakeholder sign-offs.

Asset Management Domain Hardware asset governance, inventory management, procurement integration, warranty/contract tracking, refresh planning, and audit readiness.

ServiceNow Platform Knowledge of forms, lists, flows, reports, dashboards, roles, groups, basic ACL concepts, and integration touchpoints.

Agile Methodology Sprint planning, backlog grooming, sprint reviews, UAT coordination, defect triage, release support, and RAID tracking.

Communication & Governance Client-facing communication, status reporting, workshop facilitation, risk communication, and documentation control.

📌 ServiceNow HAM Business Analyst (India)
🏢 GC Technologies
📍 India