ServiceNow Developer ITOM & HRSD

Experience: 5+ Years

Modules: ITSM, ITOM & HRSD

Location - Remote

Time Zone: UK | Australia | IST

We are looking for a ServiceNow Developer with strong hands-on experience across ITSM, ITOM, and HRSD, including development, configuration, customization, scripting, integrations, and troubleshooting.

Key Responsibilities

- Develop, configure, and customize ServiceNow ITSM, ITOM & HRSD solutions.
- Work on ITSM modules including Incident, Problem, Change, Service Catalog, and Request Management.
- Work on ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB.
- Work on HR Service Delivery (HRSD) modules, HR services, case management, workflows, and employee experiences.
- Develop solutions using JavaScript, Glide scripting, Business Rules, Client Scripts, Script Includes, and Flow Designer.
- Configure workflows, forms, notifications, automation, and business rules.
- Work with MID Server and integrate ServiceNow with external systems using REST/SOAP APIs.




- Troubleshoot and resolve technical issues across ITSM, ITOM, and HRSD.
- Participate in requirements gathering, development, testing, deployment, and production support.

Required Skills:
- 5+ years of ServiceNow development experience.
- Strong experience in ITSM, ITOM, and HRSD.
- Hands-on experience with JavaScript, Glide scripting, Business Rules, Client Scripts, Script Includes, and Flow Designer.
- Valuable knowledge of CMDB, Discovery, Service Mapping, Event Management, and MID Server.
- Experience with HRSD, HR Case Management, HR Services, and workflows.
- Strong experience with REST/SOAP integrations and APIs.
- Good troubleshooting and problem-solving skills.

Good to Have:
- ServiceNow CSA, CAD, CIS-ITSM, CIS-ITOM, or CIS-HRSD certifications.
- Experience with ServiceNow implementation, upgrades, and enhancement projects.
- Exposure to Agile/Scrum methodology.

📌 ServiceNow Developer (Jaipur)
🏢 SoftShala Technologies
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