We are looking for an experienced ServiceNow ATF Tester with 5+ years of overall software testing experience and strong hands-on expertise in ServiceNow Automated Test Framework (ATF). The candidate will be responsible for designing, developing, executing, and maintaining automated and manual test cases across ServiceNow applications, supporting platform upgrades/releases, defect management, and end-to-end quality assurance.

Key Responsibilities

- Design, develop, execute, and maintain automated test cases using ServiceNow ATF.
- Create reusable ATF test steps, test suites, regression packs, and test data.
- Perform functional, regression, integration, smoke, and UAT testing.
- Test ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management.
- Analyze test failures, perform root-cause analysis, and coordinate defect resolution.
- Prepare test plans, scenarios, test cases, execution reports, and test evidence.
- Log, track, retest, and close defects using ServiceNow, Jira, or Azure DevOps.
- Support ServiceNow upgrades, patches, deployments, release validation, and post-production verification.
- Work closely with developers, BAs, product owners, and business stakeholders to improve test coverage.
- Participate in Agile/Scrum ceremonies and maintain requirement-to-test traceability.
- Identify opportunities to increase automation coverage and reduce repetitive manual testing.

Mandatory Skills
- ServiceNow ATF – solid hands-on experience
- ServiceNow CSA Certification – Mandatory




- ServiceNow ATF Certification/Micro-Certification – Mandatory
- 5+ years of overall software testing experience.
- Strong experience in manual and automation testing.
- ServiceNow ITSM testing – Incident, Problem, Change, Request, Service Catalog.
- Experience with functional, regression, integration, smoke, and UAT testing.
- Good understanding of ServiceNow configuration and platform components.
- Knowledge of Flow Designer, Workflows, Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Forms, and Notifications.
- Defect management and root-cause analysis.
- Good understanding of SDLC, STLC, Agile/Scrum, and ITIL processes.

Good to Have
- REST API testing and basic SQL/database validation.
- Experience with HRSD, CSM, ITOM, ITAM, SPM, or GRC/IRM.
- Exposure to Jenkins, Git, CI/CD, and source-control practices.
- ServiceNow portal, Workspace, Catalog, Workflow, and Integration testing.
- Experience in enterprise ServiceNow upgrade and regression automation.

Candidate Profile
- 5+ years of testing experience with significant hands-on ServiceNow ATF experience.
- Ability to independently handle test planning, automation development, execution, defect management, and reporting.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Comfortable working with distributed Agile teams and managing multiple priorities.

Education Bachelor's degree in Engineering, Computer Science, IT, or a related discipline.

Skills: atf,servicenow,testing

📌 ServiceNow ATF Tester (Chennai)
🏢 Zorba AI
📍 Chennai