Position: ServiceNow ECM / CSM Developer

Experience: 7–8 Years

Location: PAN India

? Key Responsibilities

- Develop and configure current features for the Enterprise Case Management (ECM) system on ServiceNow.
- Design assigned user stories/components based on business requirements and existing ECM platform architecture/designs.
- Configure ServiceNow modules and develop custom code as required for assigned user stories.
- Perform technical quality reviews, code reviews, and unit testing of developed solutions.
- Troubleshoot and resolve defects related to ServiceNow configurations, customizations, modules, and integrations.
- Integrate external/internal applications with the ServiceNow ECM platform.
- Collaborate with business analysts, functional teams, architects,



and other technical teams to deliver solutions.

? ServiceNow Modules / Skills

Candidates with experience in the following areas are preferred:

✅ Enterprise Case Management (ECM)

✅ Case Management

✅ CSM – Customer Service Management

✅ ServiceNow Integrations

✅ Service Portal

✅ Service Catalog

✅ Agent Chat

✅ Advanced Work Assignment (AWA)

✅ Interaction Management

✅ Agent Workspace

✅ Service Level Management (SLM)

✅ Reporting & Analytics

✅ ServiceNow Core Configuration & Customization

📌 ServiceNow ECM / CSM Developer (Bengaluru)
🏢 Tekskills
📍 Bengaluru