Area(s) of responsibility

.Role Titles

- ServiceNow SPM Developer / Senior Developer

Responsibilities

Core SPM Functions

- Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules.
- Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
- Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows.
- Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences.
- Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Development & Customization
- Develop workflows, flows, subflows, reusable actions, business rules, script includes, client scripts, UI policies, UI actions, data policies, notifications, scheduled jobs, and access controls.
- Develop scoped applications and upgrade-safe enhancements using ServiceNow platform best practices.
- Configure UI Builder experiences, forms, tables, fields, workspaces, reports, and Performance Analytics components.
- Develop and support import sets, transform maps, webhooks, MID Server integrations, and Integration Hub spokes.
- Prepare technical designs, configuration workbooks, unit-test evidence, deployment instructions,



release notes, and support documentation.
- Perform code reviews, defect resolution, performance optimization, regression support, deployment, and hypercare.

AI, Now Assist & Agentic Automation
- Configure and test Now Assist for SPM capabilities for summarization, demand creation and refinement, similar-demand identification, planning-item assistance, project and portfolio insights, goal insights, and story generation.

Required Skills & Experience

Technical Skills

- 4+ years of ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience.
- Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications.
- Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations.
- Understanding of source control, update sets or application repository, Automated Test Framework, release management, and upgrade-protected development.
- Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design.

Certifications

- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) – Strategic Portfolio Management preferred
- Micro-certifications in Flow Designer, Integration Hub, Automated Test Framework, UI Builder, or relevant AI capabilities preferred
- ITIL Foundation or Agile/Scrum certification preferred

📌 Service Now Developer SPM- Subcontractor- 5A (Bengaluru)
🏢 Birlasoft
📍 Bengaluru