Hiring: Area Service Manager – Large Appliances

? Location: Kochi, Kerala | Experience: 4+ Years

Panasonic is looking for an experienced Area Service Manager to manage after-sales service operations for ACs, Refrigerators, Washing Machines & Dishwashers .

Key Responsibilities:

- Manage authorized service centers, service partners & field teams.
- Drive service KPIs including TAT, FTR, productivity, customer satisfaction & service revenue .
- Handle customer complaints, escalations, warranty claims and service quality.
- Conduct service center audits and ensure process compliance.
- Manage spare parts availability and coordinate with technical/sales teams.
- Provide technical guidance and training to service engineers.

Requirements:

- 4+ years of experience in Consumer Durables/Home Appliances service .
- Robust knowledge of AC, Refrigerator, Washing Machine & Dishwasher service operations .
- Excellent team management, communication and stakeholder management skills.
- Graduate/Diploma in Mechanical, Electrical, Electronics or related field .

📌 Service Manager (Kochi)
🏢 People Pro Consulting
📍 Kochi