We are looking for an experienced and customer-focused Service Manager to manage the day-to-day operations of our electric scooter service center. The person will be responsible for workshop performance, technician productivity, customer satisfaction, service quality, spare-parts coordination, and overall center profitability

Key Responsibilities

- Manage the daily operations of the service center and ensure smooth workflow.
- Supervise service advisors, technicians, and support staff.
- Allocate repair and maintenance jobs to technicians based on skill and workload.
- Monitor vehicle diagnosis, repair quality, turnaround time, and delivery schedules.
- Handle customer complaints and ensure timely resolution of technical and service-related issues.
- Conduct regular quality checks before vehicles are delivered to customers.
- Monitor service center KPIs such as:
- Customer satisfaction
- Vehicle turnaround time
- Technician productivity
- First-time repair success
- Repeat complaints
- Service revenue
- Spare-parts consumption




- Coordinate with the spare-parts team to maintain adequate inventory and minimize repair delays.
- Ensure proper documentation of job cards, estimates, warranty claims, and service records.
- Manage warranty and insurance-related service processes where applicable.
- Train and develop technicians on EV technology, diagnostics, safety procedures, and new product updates.
- Ensure compliance with EV battery handling, charging, workshop safety, and manufacturer guidelines.
- Maintain cleanliness, organization, and safety standards throughout the workshop.
- Monitor service center expenses and support achievement of revenue and profitability targets.
- Prepare daily, weekly, and monthly service performance reports for management.
- Coordinate with the sales, customer support, technical, and spare-parts teams to improve the overall customer experience.

Pay: ₹40,000.00 - ₹60,000.00 per month

Perks

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Service Manager (Aduru)
🏢 Indel Automotives
📍 Aduru