We’re Hiring | Service Manager – Livspace Appliances

Livspace Appliances is seeking an experienced Service Manager to lead and scale our Pan-India installation and after-sales service operations across our growing portfolio of chimneys, hobs and cooktops.

Role: Service Manager

Location: Bengaluru / Pan-India

Experience: 5–8 years

Industry: Consumer Durables / Home Appliances

Key Responsibilities

- Lead end-to-end Pan-India installation and after-sales service operations
- Drive On-Time Installation (OTI), service TAT and complaint resolution
- Develop, onboard and manage the service partner and technician network
- Establish service SLAs, KPIs, SOPs and performance governance
- Manage breakdowns, escalations, repeat complaints and first-time-right service
- Own returns, replacements, DOA cases and refund processes
- Lead spare-parts planning, availability and network distribution
- Monitor service performance through dashboards,



analytics and operational reviews
- Identify recurring issues and drive RCA, corrective and preventive actions
- Partner with Supply Chain, Logistics, Product, Quality, Customer Experience and Finance teams
- Ensure service readiness for recent product launches, including technician capability and spare planning
- Continuously improve service efficiency, customer experience and operational scalability

Ideal Candidate

We are looking for professionals with 5–8 years of experience in after-sales/service operations, preferably within consumer durables, kitchen appliances or home appliances, with strong exposure to service partner management and Pan-India operations.

? Interested candidates can share their profile at [email protected]

📌 Service Manager (Bengaluru)
🏢 LivSpace
📍 Bengaluru