18 Sep
|
Cognizant
|
Hyderabad
18 Sep
Cognizant
Hyderabad
Role & responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone, remote connection software, chat, and email
Versatile, able to multitask, and prioritize reported issues
Provide a high level of customer service to users seeking problem resolution
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in internal ticketing systems
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Understanding of end-user network troubleshooting tools and practices
📌 Service Desk Engineer (Hyderabad)
🏢 Cognizant
📍 Hyderabad