Job DescriptionCS is Hiring for Service Desk Analyst
NExperience Range: - 2 To 4yrs
NJob Location: Noida
NNote-Virtual Interview on18th Sep 2026
NJob Description-
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- Provide Level 1 supportfor all in scope of service via Phone/Chat/Email.
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- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.
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- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.
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- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.
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- Develop, establish and maintain call prioritization guidelines and escalation procedures.
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- Provide a system's status recording with status information such as known Major Incidents and estimated recovery time.
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- ServiceNow Queue Management - Incident, Service Request, Problem & Change.
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nMinimum Qualification: 15 years of full time education