Service Advisor – Premium Passenger Cars

Company: Confidential

Location: Kandivali, Mumbai, Maharashtra

Job Type: Full-time

Department: Automobile Service / After-Sales

Experience: 3+ years

A reputed automobile dealership is looking for an experienced Service Advisor to manage the complete service experience for customers at its premium passenger-car service centre in Kandivali, Mumbai.

Roles and Responsibilities

- Handle customer visits and understand vehicle service requirements.
- Inspect vehicles and record customer complaints accurately.
- Prepare job cards and service estimates.
- Explain repair work and service requirements to customers.
- Coordinate with technicians and workshop teams.
- Provide regular updates on vehicle service progress.
- Handle customer queries and service-related complaints.
- Ensure proper coordination between customers and the workshop.
- Support vehicle quality checks and final delivery.
- Maintain customer satisfaction and follow service centre standards.

Requirements




- Minimum 3 years of relevant experience as a Service Advisor / Automotive Service Advisor / Service Consultant.
- Experience in passenger-car dealerships or automobile service centres.
- Experience with premium passenger-car brands is preferred.
- Candidates from other passenger-car brands with robust service-advisor experience may also be considered.
- Good automotive knowledge and understanding of vehicle servicing.
- Strong customer handling and communication skills.
- Automobile / Mechanical background preferred.

Important: This position is for passenger-car service experience. Candidates with only commercial vehicles, trucks, buses, JCB, heavy equipment or two-wheeler service experience are not suitable. Interested candidates can apply with their updated resume.

Pay: Up to ₹50,000.00 per month

Work Location: In person

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