Qualification : Diploma /engineer/ Electrical / Instrumentation/ Electronics

- BE / Electrical / Instrumentation /Electronics

Role: Service Coordinator Role Definition The Service Coordinator is responsible for coordinating customer enquiries, service orders, SAP and CRM updates, and timely execution of service activities. The role acts as the coordination point between customers and internal teams for repair, calibration, installation and commissioning activities, while maintaining accurate records and ensuring timely closure of service commitments.

Responsibility Deliverable

1. Customer & Enquiry Coordination
2. SAP & Order Management
3. CRM & Service Database Management
4. Repair & Calibration Order Coordination
5. Installation & Commissioning Coordination
6. Calibration Equipment & Master File Management
7. Service Documentation & Order Closure

Tasks & Activities 1. Customer & Enquiry Coordination

· Coordinate with customers on service enquiries, requirements, schedules and inputs.

· Communicate customer requirements accurately to respective internal teams.

· Follow up on pending customer inputs, approvals and commitments.

· Ensure timely communication and closure of customer queries

1. SAP & Order Management

· Punch confirmed service orders in SAP accurately and on time. · Ensure accurate recording of order details, customer information and service scope.

· Coordinate with Sales, Service, Accounts and concerned teams for order processing.

· Track open service orders and follow up until execution and closure..

1. CRM & Service Database Management

· Update all service enquiries, quotations, orders and customer interactions in CRM. · Maintain accurate and updated service trackers and databases.

· Ensure service-related information is complete, current and traceable.

· Prepare regular status reports and updates for management review.

1. Repair & Calibration Order Coordination





· Coordinate with respective teams for timely execution of repair and calibration orders. · Track repair and calibration status against committed completion dates.

· Follow up on delays and communicate revised timelines to concerned stakeholders.

· Ensure completed service activities are properly documented and closed.

1. Installation & Commissioning Coordination

· Coordinate with customers and internal Service Engineers for planned site visits. · Track readiness, schedules, travel requirements, customer input and other dependencies.

· Follow up to ensure installation and commissioning activities are executed within committed timelines.

· Maintain visibility of pending site activities and ensure timely closure.

1. Calibration Equipment & Master File Management

· Maintain records of master equipment, instruments and related items used for calibration activities. · Track calibration due dates and ensure equipment is sent to approved vendors on time.

· Maintain records of equipment movement, calibration status and certificates.

· Ensure calibrated equipment is received, recorded and made available for service requirements.

1. Service Documentation & Order Closure

· Coordinate service reports, calibration certificates, repair records and other required documents. · Follow up pending documents and customer approvals.

· Ensure all required records are completed before service order closure.

· Maintain proper records of completed and pending service activities.

Measurement metrics

· Customer Enquiry Response & Follow-up Timeliness

· SAP Order Entry Accuracy & Timeliness

· CRM Data Accuracy & Completeness

· Repair Order Status & Closure Timeliness

· Calibration Order Status & Closure Timeliness

· Installation & Commissioning Schedule Adherence

· Calibration Equipment Due-Date Compliance

· Service Documentation Accuracy & Timeliness

· Pending Action / Order Closure

· Customer Satisfaction (CSAT)

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Coordinator (Thane)
🏢 Arora Technologies (P
📍 Thane