Company: Book My Tour Now

Website: www.bookmytournow.com

Job Title: Travel Consultant

Department: Sales & Travel Consulting

Location: Sector 48,Gurugram, Haryana

Reports To: Sales Manager / Team Leader

About Book My Tour Now

Book My Tour Now is a customer-focused Tours & Travels company providing customized travel packages and travel-related services for domestic and international customers.

We focus on understanding each customer's travel requirements, creating suitable travel solutions, managing bookings efficiently, and providing support throughout the travel planning process.

Our goal is to deliver a smooth and reliable customer experience through personalized travel solutions, timely communication, organized booking processes, and strong coordination between Sales and Operations teams.

Job Summary The Travel Consultant will be responsible for handling customer travel inquiries, understanding their requirements, preparing customized travel packages and quotations, following up with prospective customers, and converting inquiries into confirmed bookings.

The role involves managing the customer journey from the initial inquiry through quotation, follow-up, booking, payment, confirmation, and handover to the Operations Team.

The Travel Consultant will also be responsible for maintaining accurate customer and follow-up information in the CRM, coordinating internally for booking execution, and ensuring timely and professional communication with customers.

This position plays an important role in lead conversion, sales growth, customer satisfaction, and smooth booking coordination.

Key Duties & Responsibilities1. Lead Management & Customer Contact

- Manage assigned leads and initiate customer contact according to the daily sales plan.
- Respond to customer inquiries through phone, WhatsApp, email, and other approved communication channels.
- Understand the customer's travel plans, preferences, budget, and expectations.
- Maintain regular and disciplined follow-ups until the inquiry is closed.

1. Understanding Customer Requirements

Collect and understand important travel requirements, including:
- Destination
- Departure city
- Travel dates
- Number of passengers
- Number and type of rooms
- Hotel category
- Trip duration
- Inclusions and exclusions
- Sightseeing requirements
- Transportation requirements
- Flight requirements
- Food preferences
- Special requests
- Approximate travel budget

1. Travel Package Preparation

- Prepare customized travel packages based on customer requirements.
- Select suitable existing packages or create customized packages when required.
- Review itinerary details, hotels, transportation, sightseeing, flights, and other travel services.
- Ensure that package details are accurate and aligned with customer requirements.

1. Quotation Preparation & Presentation

- Prepare accurate quotations based on available costing and approved pricing.
- Review day-wise itineraries, hotel details, flight information, inclusions, exclusions, and pricing before sharing quotations.
- Share quotations with customers through email, WhatsApp, or other approved channels.
- Explain package details, pricing, inclusions, exclusions, terms, and conditions clearly to customers.
- Make approved changes to quotations based on customer feedback.

1. Customer Follow-Up & Sales Conversion

- Follow up with customers at mutually agreed times.




- Understand customer feedback and address questions or concerns.
- Revise packages and quotations where appropriate.
- Maintain accurate follow-up dates and customer responses in the CRM.
- Work consistently toward converting qualified inquiries into confirmed bookings.
- Maintain qualified communication throughout the sales process.

1. Booking & Payment Coordination

- Confirm booking requirements with customers before proceeding.
- Collect required customer information and documents.
- Generate and share payment links through approved payment platforms.
- Guide customers through the payment process when required.
- Record full or partial payments accurately.
- Ensure customer and transaction information is updated correctly in the CRM and relevant systems.

1. Sales & Operations Coordination

- Coordinate with the Operations Team for:
- Flight availability and booking
- Hotel availability and confirmation
- Sightseeing
- Transfers
- Transportation
- Costing
- Guest details
- Special requests
- Final booking confirmations
- Ensure all relevant customer information is properly handed over to the Operations Team.
- Follow up internally to ensure timely execution of confirmed bookings.

1. Booking Documentation & Customer Communication

- Share booking confirmations, tickets, invoices, payment details, vouchers, and other required documents with customers.
- Ensure customer-facing documents are accurate before sharing.
- Maintain complete and updated customer records.
- Ensure all relevant communication and booking information is properly documented in the CRM.

1. CRM & Record Management

- Maintain accurate lead, customer, quotation, follow-up, booking, and payment information in the CRM.
- Update lead status and follow-up activities on a timely basis.
- Record customer requirements, discussions, quotation changes, and important commitments.
- Ensure no important customer information or follow-up activity is missed.

Qualifications & Experience
- Bachelor's degree in any discipline.
- Freshers with strong communication skills and a willingness to learn are encouraged to apply.
- Experience in Tours & Travels, Travel Sales, Travel Consulting, Customer Service, Hospitality, or a related field will be an advantage.
- Basic understanding of domestic and international travel processes is preferred.
- Candidates with experience handling customer inquiries, sales calls, quotations, and follow-ups will be preferred.

Skills & Abilities The candidate should possess:
- Good verbal and written communication skills.
- Robust customer-handling and relationship-building skills.
- Good sales and follow-up discipline.
- Ability to understand customer travel requirements.
- Ability to prepare and explain travel packages and quotations.
- Good negotiation and problem-solving skills.
- Ability to handle multiple customer inquiries simultaneously.
- Good time-management and organizational skills.
- Basic computer and documentation skills.
- Attention to detail while entering customer, booking, and payment information.
- Professional attitude and customer-focused approach.




- Ability to work independently as well as collaboratively with Sales and Operations teams.
- Willingness to learn new destinations, travel products, packages, and company processes.
- Ability to work toward sales targets and business objectives.

Tools & Technology The Travel Consultant will regularly work with:
- CRM / Lead Management System
- Razorpay or similar payment platform
- Zoho Email
- WhatsApp
- MS Excel
- MS Word
- Email and Internet Applications
- Travel package and quotation systems used by the company

CRM discipline is an important part of this role. The employee is expected to maintain accurate and timely records of customer requirements, follow-ups, quotations, bookings, payments, and other relevant activities.

Work Environment

Book My Tour Now provides a professional, supportive, customer-focused, and growth-oriented work environment.

The Travel Consultant will work closely with the Sales and Operations teams and will have regular interaction with customers.

The role encourages

- Continuous learning
- Teamwork
- Professional customer service
- Disciplined follow-up
- Sales performance
- Attention to detail
- Ownership of assigned leads
- Effective coordination between departments

Advantages & Growth Opportunities
- Training and learning opportunities in the travel industry.
- Practical exposure to domestic and international travel packages.
- Opportunity to develop sales and customer-handling skills.
- Career growth opportunities based on performance.
- Supportive and collaborative team environment.
- Exposure to customized travel planning and booking processes.
- Performance-based growth opportunities.
- Opportunity to develop knowledge of destinations, hotels, flights, sightseeing, transfers, and travel products.

Ideal Candidate The ideal candidate should be customer-focused, energetic, disciplined, professional, and willing to learn. They should enjoy interacting with customers, understanding their travel requirements, creating suitable travel solutions, preparing quotations, and following up consistently until booking closure.

The candidate should be comfortable handling multiple inquiries, maintaining accurate CRM records, coordinating with internal teams, and working toward sales targets.

A successful Travel Consultant at Book My Tour Now should demonstrate:

- Strong communication
- Customer-centric approach
- Sales orientation
- Consistent follow-up
- Attention to detail
- Good organization
- Problem-solving ability
- Professional behavior
- Teamwork
- Willingness to learn
- Ownership and accountability

Key Performance Areas Performance in this role may be evaluated based on:
- Lead response and contact discipline
- Number and quality of customer follow-ups
- Quotation turnaround time
- Lead-to-booking conversion
- Sales performance
- Customer communication and service quality
- Accuracy of CRM records
- Booking and payment documentation accuracy
- Coordination with Operations
- Customer satisfaction
- Achievement of assigned sales targets

Role Objective To convert qualified travel inquiries into confirmed bookings by providing customized travel solutions, professional customer service, timely follow-ups, accurate quotations, and seamless coordination with the Operations Team. Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Senior Travel Consultant (Gurugram)
🏢 Bookmytournow.com
📍 Gurugram