SENIOR TELECALLER – LEAD CONVERSION & CLIENT ENGAGEMENT

Company: The Luxury Walls – Interior Organisation

Location: Sarjapur, Bangalore

Employment Type: Full-Time | On-Site

Experience: 2–5 Years

Industry Preference: Interior Design | Real Estate | Home Décor | Luxury Retail | Premium Sales

THIS IS NOT JUST A CALLING JOB. IT’S A CONVERSION ROLE.

The Luxury Walls is looking for a confident, target-driven Senior Telecaller who can do more than make calls.

We are looking for someone who can:

Connect → Understand → Qualify → Follow Up → Book Appointments → Move Opportunities Forward

If you know how to engage prospects, identify genuine opportunities, handle objections, build trust, and consistently convert enquiries into qualified appointments, we want to hear from you.

This role is ideal for someone who thinks like a sales professional , takes ownership of their pipeline, and is motivated by measurable results.

ABOUT THE LUXURY WALLS The Luxury Walls is a premium interior design organisation specialising in high-end residential and commercial interiors .

We create bespoke spaces that combine aesthetics, functionality, craftsmanship, materials, and luxury to deliver a premium client experience.

As we continue to grow, we are building a stronger and more disciplined client acquisition and conversion team.

That’s where you come in.

YOUR ROLE

Your primary responsibility will be to convert enquiries and prospects into qualified opportunities and appointments for our Sales and Design teams.

Your sales journey

Lead → Conversation → Qualification → Follow-Up → Appointment → Handover

You will own this process with professionalism, persistence, and accountability.

KEY RESPONSIBILITIES

1. LEAD CONVERSION

- Handle inbound enquiries from marketing campaigns, digital channels, referrals, and other sources
- Make outbound calls to prospective clients
- Understand client requirements, property status, location, budget, timeline, and design needs
- Identify genuine prospects and qualify leads based on defined sales criteria
- Re-engage old, inactive, and missed leads
- Move qualified prospects quickly toward appointments
- Maintain consistent activity across assigned leads

Don’t just make calls. Create opportunities.

1. FOLLOW-UP & LEAD NURTURING

Follow-up is where many opportunities are won.

You will

- Maintain structured follow-up schedules
- Reconnect with prospects who have not responded
- Revive dormant and inactive opportunities
- Track every meaningful client interaction
- Follow up with persistence, timing, and professionalism
- Ensure genuine opportunities do not go cold due to missed follow-ups

1. APPOINTMENT GENERATION

Generate high-quality appointments for:
- Design consultations
- Showroom visits
- Site visits
- Client meetings
- Sales consultations

The objective is not simply to fill calendars. The objective is to generate qualified appointments that can progress into business opportunities.

1. CLIENT COMMUNICATION

As one of the first points of contact for The Luxury Walls, you will represent our brand professionally. You should be able to:
- Communicate confidently with prospective clients




- Understand requirements quickly
- Explain our services clearly
- Position The Luxury Walls as a premium interior design organisation
- Ask effective qualifying questions
- Handle basic objections
- Build trust during conversations
- Know when to listen, follow up, push forward, or escalate

You are not simply reading a script. You are having a sales conversation.

1. CRM & PIPELINE MANAGEMENT

If it’s not in the CRM, it didn’t happen. You will maintain accurate records of:

- Lead source
- Client requirements
- Budget range
- Property type
- Location
- Project timeline
- Call history
- Follow-up dates
- Lead status
- Appointment status
- Conversion stage

Strong CRM discipline and accurate reporting are essential.
1. SALES, MARKETING & DESIGN COORDINATION

Work closely with:
- Sales Team
- Marketing Team
- Interior Designers
- Design Consultants
- Management

Ensure every qualified lead is handed over with the relevant information so the next team member can continue the conversation seamlessly.
1. PRODUCT KNOWLEDGE

To communicate effectively with premium clients, you need to understand what we offer.

You will learn about

- Interior design services
- Design packages
- Materials and finishes
- Customisation options
- Luxury design concepts
- Project processes
- Showroom offerings
- Typical client requirements

You don't need to be an interior designer. But you should be able to speak confidently about what you represent.

WHAT WE’RE LOOKING FOREXPERIENCE

- 2–5 years of experience in Telecalling, Tele-Sales, Inside Sales, Lead Generation, Client Relationship, or similar roles
- Experience in Interior Design, Real Estate, Home Décor, Furniture, Luxury Retail, Architecture, or premium consumer categories is preferred
- Experience handling high-value leads or premium customers is an advantage

COMMUNICATION
- Fluent and confident in English
- Fluent in Hindi
- Clear, energetic, persuasive, and qualified communication
- Comfortable speaking with customers from different backgrounds
- Ability to communicate naturally rather than sounding overly scripted
- Additional regional languages are an advantage

SALES MINDSET We’re looking for someone who:
- Is target-oriented
- Understands lead qualification and follow-up
- Is comfortable handling rejection
- Can handle basic objections
- Can create urgency without being pushy
- Takes ownership of numbers and outcomes
- Is comfortable working in a performance-driven environment
- Consistently follows through on opportunities

CRM & TECHNOLOGY
- Working knowledge of CRM platforms such as Zoho or similar systems
- Comfortable with Excel, Word, and basic reporting
- Strong ability to maintain accurate lead records
- Willingness to learn new sales and CRM tools

YOU’LL STAND OUT IF YOU HAVE




- Experience with premium or luxury brands
- Experience selling high-ticket products or services
- Interior design or real estate sales exposure
- Experience handling HNI / premium customers
- Experience with B2B leads such as architects, builders, developers, and property professionals
- Strong objection-handling skills
- Proven appointment-generation performance
- Experience working with CRM-driven sales teams

HOW SUCCESS WILL BE MEASURED This is a target-driven role .

Performance will be evaluated through meaningful business outcomes such as:

- Qualified leads generated
- Lead-to-contact rate
- Qualified lead percentage
- Appointments booked
- Appointment quality
- Follow-up consistency
- Lead reactivation
- CRM accuracy
- Pipeline contribution
- Support toward sales conversions

Activity matters. Outcomes matter more. WHO SHOULD APPLY?

This role is suited to someone who is:

- Confident on the phone
- Naturally persuasive
- Target-oriented
- Persistent with follow-ups
- Comfortable with rejection
- Organised and disciplined
- Customer-focused
- Quick to learn
- Accountable for results
- Motivated by performance
- Excited to work with premium clients and luxury interiors

If you enjoy turning conversations into opportunities and opportunities into appointments, this role could be a strong fit. WHAT WE OFFER? COMPETITIVE COMPENSATION

Fixed salary + performance-based incentives.

? CAREER GROWTH

Opportunity to grow into roles across:

- Inside Sales
- Business Development
- Client Relationship Management
- Sales Management

? PREMIUM CLIENT EXPOSURE Work with customers looking for high-quality residential and commercial interior solutions.

? TRAINING & DEVELOPMENT

Training and exposure in

- Product knowledge
- Luxury positioning
- Sales conversations
- Objection handling
- Lead qualification
- CRM
- Follow-up strategies

? SKILLED WORK ENVIRONMENT Work alongside Sales, Marketing, Design, and Project teams within a growing premium interior organisation.

THE BOTTOM LINE

We don't need someone who can simply make calls .

We need someone who can create conversations .

We don't need someone who simply follows up .

We need someone who can move prospects forward .

We don't need someone who waits for instructions.

We need someone who takes ownership of the pipeline .

If you have the confidence, discipline, persistence, and sales mindset to convert opportunities into meaningful business, we want to hear from you.

JOIN THE LUXURY WALLS.

Call smart. Follow up consistently. Convert better.

HOW TO APPLY

? Send your updated resume to:

[email protected]

? Contact: +91 96068 16377

Please mention

“Senior Telecaller – Application”

in your application.

The Luxury Walls is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and supportive environment for all employees.

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📌 Senior Telecaller – Lead Conversion & Client Engagement (Bengaluru)
🏢 The Luxury Walls Private
📍 Bengaluru