Job Title: Salesforce Support EngineerLocation: Bangalore, India

Years of Experience: 5?8 Years

Job Summary:

We are seeking a skilled and proactive Salesforce Support Engineer with 5?8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.

Responsibilities:

? Provide day-to-day support for Salesforce users across sales, service, and operations teams.

? Demonstrate expertise in Salesforce Data Cloud.

? Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.

? Collaborate with business analysts and developers to translate support tickets into long-term solutions.

? Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.

? Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.





? Monitor system performance and proactively identify areas for improvement.

? Assist in user training, documentation, and onboarding for recent features or releases.

? Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.

Mandatory Skills:

? 5?8 years of hands-on experience in Salesforce support or Salesforce Administration.

? Salesforce Certified Administrator (mandatory).

? Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.

? Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.

? Excellent Communication Skills and TA-Stakeholder management skills.

? Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Preferred Skills:

? Experience working in the financial services industry, preferably insurance.

? Familiarity with insurance workflows such as underwriting, claims, and policy servicing.

Qualifications:

? Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.

📌 SENIOR SOFTWARE ENGINEER - Salesforce Administration (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru