Company Description Staar Uniadvise is a study-abroad advisory organization that supports students in pursuing higher education at leading universities worldwide, from medical programs in Russia to business in the UK and engineering in Canada. Since 1999, the company has provided personalized university guidance and a range of affordable, trusted options for aspiring international students.

Staar

Uniadvise assists learners through every step of the journey, including career counseling, applications, visa processes, travel, and accommodation arrangements. With more than 25 years of experience, the team focuses on shaping global careers and futures that cross borders by offering comprehensive, expert support.

Role Description The Senior Operations Associate is a full time, on-site role based in the Mumbai Metropolitan Region, responsible for overseeing day-to-day operational activities across counseling, admissions processing, and student support functions. This role manages and optimizes workflows, ensures adherence to service standards, and coordinates cross-functional teams to deliver a smooth experience from initial inquiry to post-admission support.

The Senior Operations

Manager will track performance metrics, implement process improvements, and maintain compliance with internal policies and external regulations relevant to international education and student services. The position includes managing budgets, overseeing vendor and partner relationships,



and supporting strategic initiatives to enhance efficiency, scalability, and client satisfaction. The role also involves coaching and developing team members, resolving escalations, and contributing to operational plans aligned with the organization’s growth objectives.

Qualifications

- Strong operations management skills, including process design, workflow optimization, and performance monitoring.
- Experience in team leadership, people management, and cross-functional collaboration.
- Proficiency in data analysis, reporting, and using dashboards or CRM systems to inform decisions.
- Knowledge of study-abroad processes, student counseling operations, or education services (international education experience preferred).
- Excellent communication, stakeholder management, and conflict-resolution skills.
- Ability to manage budgets, vendor relationships, and contractual commitments effectively.
- Strong organizational and time-management skills, with attention to detail and ability to handle multiple priorities.
- Comfort with using digital tools and platforms for workflow management, documentation, and collaboration.
- Bachelor’s degree in Business Administration, Operations, Management, or a related field; a master’s degree is an advantage.
- Previous experience in a senior operations or similar leadership role, preferably in education, consulting, or services-based organizations.

📌 Senior Operations Manager (Mumbai)
🏢 STAAR UNIADVISE
📍 Mumbai