About Famepilot

Famepilot is a B2B SaaS platform that helps multi-location brands manage their local presence, including Google Business Profiles, reviews, local SEO, WhatsApp automation, and location-level analytics. We manage 40,000+ locations for 500+ brands across restaurants, retail, hospitality, BFSI, and healthcare in India, MENA, and APAC.

The Role

You will own the day-to-day health of Google Business Profiles and other local listings for large enterprise accounts, some with thousands of locations each. This is a hands-on execution role with ownership of outcomes. You'll handle bulk operations, fix suspensions and verification issues, keep data accurate across platforms, and turn listing performance into insights clients can act on. You will also mentor junior executives and act as the escalation point for tricky GBP problems.

Listings Operations

- Create, claim, verify, and optimise Google Business Profiles at scale using bulk upload sheets, location groups, and the Famepilot platform.
- Resolve suspensions, reinstatement appeals, duplicate listings, ownership transfers, and "profile not found" or verification-pending issues through Google support channels.
- Keep NAP (Name, Address, Phone), hours, categories, attributes, menus, services, and photos accurate and consistent for every location.
- Manage special hours, temporary closures, new store openings, and relocations on tight rollout timelines.
- Maintain listings on Apple Business Connect, Bing Places, and other relevant directories and aggregators.





Local SEO

- Run category, keyword, and competitor audits to improve local pack visibility and discovery searches.
- Track rankings, views, calls, direction requests, and website clicks at the location level. Diagnose drops and recommend fixes.
- Monitor and handle user-suggested edits, spam edits, and competitor listing abuse.
- Coordinate with the product team on store locator pages, schema, and landing-page alignment with GBP data.

Must-have

- 3–5 years of hands-on experience managing Google Business Profiles, ideally for multi-location brands or at an agency or SaaS company.
- Proven experience fixing GBP suspensions, verification failures, and duplicates. You should be able to explain specific cases you resolved.
- Solid knowledge of Google Business Profile guidelines and local ranking factors (relevance, distance, prominence).
- Advanced Excel / Google Sheets skills, including VLOOKUP/XLOOKUP, pivots, data cleaning, and bulk upload formats.
- Clear written and spoken English for client communication.
- Strong attention to detail. One wrong digit in a phone number across 500 locations is a real problem.

Good to have

- Experience with Apple Business Connect, Bing Places, and data aggregators.
- Familiarity with GBP API-based tools (Famepilot, Yext, Birdeye, Uberall, Moz Local, or similar).
- Exposure to Google Search Console, GA4, or Looker Studio.
- Experience with brands in QSR, retail, banking, or healthcare.

📌 Senior Operations Executive (Gurugram)
🏢 Famepilot
📍 Gurugram