18 Sep
|
Think People Solutions
|
Mumbai
18 Sep
Think People Solutions
Mumbai
Key Responsibilities:
- Drive repeat and retention sales through existing customer base.
- Handle upselling, cross-selling and win-back initiatives.
- Convert returns into exchanges wherever possible.
- Build robust customer relationships and improve customer experience.
- Manage customer cohorts and track sales/retention metrics using Excel/Google Sheets.
- Drive key metrics such as conversion, AOV, repeat rate and LTV.
- Coordinate customer interactions including home fit/style visits where required.
Candidate Profile:
- 3+ years of experience in Inside Sales, Retention Sales, Tele-sales, Customer Success/CX or revenue-led customer roles.
- Strong combination of Sales + Customer Experience/Customer Success exposure.
- D2C, E-commerce or Retail experience preferred.
- Strong communication, relationship-building and convincing skills.
📌 Senior Executive-Repeat Sales & Retention (Mumbai)
🏢 Think People Solutions
📍 Mumbai