Position title:Senior Customer Success Manager

Experience: 7+ years

Location: Noida

Mode: Hybrid

Notice period: Immediate joiner -15 Days

Key Skills

Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication

Key Responsibilities

- Build strong customer relationships to drive retention, loyalty, and growth.
- Act as a trusted advisor, understanding customer goals and providing strategic guidance.
- Own customer engagement, adoption, and account strategy throughout the customer lifecycle.
- Develop and present quarterly business reviews with relevant performance scorecards.
- Monitor account health, product usage, and customer satisfaction.




- Partner with Sales to drive account growth and retention.
- Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams.
- Collaborate with cross-functional teams to achieve customer and business objectives.

Required Qualifications

- 7+ years of experience in SaaS, including team management experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Advanced proficiency in MS Excel and PowerPoint.
- Basic understanding of software integrations.
- Ability to work effectively under pressure in a fast-paced startup setting.

Preferred

- Experience in client handling and account management.

📌 Senior Customer Success Manager (Noida)
🏢 Arting Digital Private
📍 Noida