Senior Consultant | ITIL / Jira Service Management

Client: Deloitte Consulting

Role: Senior Consultant – ITIL Process Lead

Experience: 6–10 Years

Location: Hyderabad / Mumbai

Budget: Max 25 LPA

Key Skills Required

Deep expertise in ITIL v3/v4 and ITSM processes – Incident, Problem, Change & Request Management

Extensive hands-on experience administering and architecting Jira Service Management / Jira Software at enterprise scale

Jira workflow schemes, permission schemes, SLA policies, queues, request types/forms & Jira Automation

End-to-end Employee Onboarding & Offboarding process design in Jira

Access management and advanced automation using ScriptRunner / Groovy

Robust JQL, Jira Dashboards & Reporting skills

REST APIs, webhooks and Jira integrations with ServiceNow, Active Directory, Okta, HRIS

Process maturity assessments, gap analysis and large-scale transformation initiatives





Strong stakeholder management and executive-level communication

Experience mentoring and leading consultants/analysts

Documentation – SOPs, RACI matrices, process flows & governance frameworks

Jira Assets (Insight) for IT asset tracking

Change management and user adoption

Governance, compliance and audit requirements related to access management and ITSM

Education

B.Tech / M.C.A. / M.Sc (CS)

Good to Have

ITIL v4 Managing Professional / Strategic Leader Certification

Jira Administrator / Architect Certification (ACP-620)

Atlassian Certified Professional – Jira Service Management (ACP-JSM)

PMP or equivalent

ServiceNow

Confluence

Power BI / Tableau

Jira Cloud / Data Center Migration

Jira Align

Atlassian Marketplace Apps

Pay: Up to ₹2,500,000.00 per year

Work Location: In person

📌 Senior Consultant | ITIL / Jira Service Management (Mumbai)
🏢 Clock Edge Technologies Pvt Lt
📍 Mumbai