SAP SuccessFactors Consultant with experience across Performance & Goal Management (PMGM), Career Development Planning (CDP), Succession Planning (SP), Compensation, and Variable Pay. Responsible for Requirements Analysis, Configuration, Testing, RBP, Reporting, Release/Upgrade Support, issue resolution, and production support. Experienced in configuring performance and goal plans, development goals, competencies, calibration, succession processes, compensation templates, and variable pay calculations while translating business requirements into effective SuccessFactors solutions.

Handling SAP Upgrades, Instance Refreshes and AMS related Activities

1. AMS Service Ownership & Governance

Own end-to-end AMS delivery of the SuccessFactors modules, PMGM, SP, CDP and Compensation & Variable Pay. Handle Incidents, Service Requests, Continuous Service Improvements and Change Requests (CRs), Knowledge articles Coordinate Upgrade & Instance Refresh activities between other teams and Customer
1. Incident & Problem Management

Provide hands-on functional support for the responsible SuccessFactors modules, PMGM, SP, CDP, Comp & Variable Pay. Root cause analysis (RCA) for recurring or high-impact issues. Ensure permanent fixes and preventive controls are implemented. Ensure proper incident categorization, prioritization, and closure documentation.
1. SAP SuccessFactors Functional Support

Performance & Goal Management (PMGM) Configure and maintain Performance Management and Goal Management templates based on business requirements. Configure goal plans, performance forms, route maps, rating scales, competencies, sections, and permissions. Set up performance cycles, including goal setting, mid-year reviews, year-end assessments, and calibration. Configure custom competencies, performance sections, manager/employee-specific requirements, and rating scales. Configure and maintain Role-Based Permissions (RBP), form permissions, and administrative access. Support calibration sessions, calibration templates, and calibration-related reporting. Configure and manage Development Goals and development-related sections within performance processes. Perform instance configuration, testing, data validation, issue analysis, and production support. Career Development Planning Configure Career Development Planning templates based on organizational requirements. Configure development goals, competency-based development activities, career worksheets,



and development plans. Support employee career planning, development planning, competency assessment, and career exploration processes. Configure permissions and visibility for employees, managers, and HR administrators. Support integration of development activities with Performance Management and other Talent modules.

Succession Planning Configure Succession

Management processes, talent pools, succession nominations, and position-based succession planning. Configure permissions and access for succession planners, managers, and HR users. Support talent review, succession nominations, readiness assessments, and succession-related data. Configure and maintain Succession-related dashboards, reports, and MDF objects where applicable. Support business users in identifying successors and maintaining succession plans.

Compensation Configure Compensation templates, worksheets, compensation sections, guidelines, eligibility rules, and rating-based calculations. Configure compensation fields, formulas, business rules, budgets, and permissions based on business requirements. Support compensation planning cycles, manager worksheets, employee eligibility, and compensation review processes.

Perform troubleshooting and functional analysis for compensation-related issues. Support testing and validation during annual compensation cycles and system changes.

Variable Pay Configure Variable

Pay templates, bonus plans, eligibility rules, payout calculations, business goals, and performance-based calculations.

Configure business rules, formulas, fields, and lookup tables required for variable pay processing. Support employee eligibility, target amounts, payout calculations, and manager review processes. Perform functional testing and troubleshoot calculation or configuration issues. Support annual Variable Pay cycles and production issues.

General Consulting Responsibilities

Gather and analyze business requirements and prepare functional specifications. Translate business requirements into scalable SuccessFactors configurations. Perform configuration,



unit testing, integration testing, UAT support, and defect resolution. Support 1H/2H SuccessFactors releases and upgrades, including impact analysis and regression testing. Prepare test scenarios, configuration documents, and knowledge-transfer materials. Analyze and resolve production issues through ticketing/service management processes. Work with SAP and other technical teams for product-related issues and enhancements. Configure and maintain Role-Based Permissions (RBP) and ensure appropriate access controls. Develop and maintain Report Center reports, dashboards, and analytics based on business requirements. Participate in client discussions, requirement walkthroughs, demos, and status meetings. Provide post-go-live support and continuous improvements to existing SuccessFactors solutions.

1. Consolidation Support

Support SAP Group Reporting operations in an AMS context: Data validation and error resolution Consolidation runs and eliminations Intercompany and reporting reconciliations

Support financial reporting cycles and ensure timely issue resolution. Assist in stabilization of consolidation processes and reports.

1. Change & Enhancement Management

Manage minor configuration changes and enhancements within AMS scope. Support functional testing (unit / regression) for approved changes. Ensure proper transport management and change documentation. Collaborate with client change advisory boards (CAB) when applicable.
1. Continuous Service Improvement (CSI)

Identify and propose improvements based on incident trends and client feedback. Recommend process optimizations, automation opportunities, or configuration improvements. Drive knowledge base creation and ticket deflection initiatives. Support transition from reactive to proactive support model.
1. Key AMS Deliverables

SLA adherence Successful implementation of Change Requests

Root cause analysis documents for the responsible SuccessFactors modules mentioned Service improvement recommendations

1. Key Skills & Experience Profile

Good experience in handling AMS SuccessFactors projects with expertise in modules, Performance Management & Goal Management, Succession Planning, Career Development Planning, Compensation & Variable Pay and Reporting Robust understanding of ITIL-based incident, problem, and change management. Strong client communication and escalation-handling skills.

📌 SAP SuccessFactors Payroll Consultant (Bengaluru)
🏢 Optimum Solutions
📍 Bengaluru