About This Role

4 to 6 years of experience

Skills: Salesforce, Apex, LWC, Integration, Service Cloud

Key Responsibilities

- Design, develop, and customize Salesforce Service Cloud solutions to meet client business requirements.
- Build and maintain scalable solutions using Apex, Lightning Web Components (LWC), and Aura (if required).
- Develop and manage integrations using REST/SOAP APIs, including outbound and inbound API calls.
- Handle third-party system integrations, data synchronization, and error handling.
- Implement Service Cloud features such as Case Management, Omni-Channel, CTI, and Flows.
- Ensure end-to-end ownership of assigned features, from requirement analysis to deployment and ongoing support.
- Collaborate closely with client stakeholders, architects, and cross-functional teams.
- Follow best practices for code quality, performance, security,



and Salesforce governor limits.

Required Skills & Qualifications

- Strong hands-on experience with Apex programming and Lightning Web Components (LWC).
- Proven expertise in Salesforce Service Cloud customizations.
- Solid experience with integrations and API consumption (REST, SOAP, JSON).
- Solid understanding of Salesforce security model, sharing rules, and data model.
- Ability to work independently with minimal supervision.
- High level of accountability, dedication, and ownership.

Good to Have

- Experience with Service Cloud Voice.
- Exposure to CTI integrations and contact centre implementations.
- Salesforce certifications (Platform Developer I/II, Service Cloud Consultant).

📌 Salesforce Service Cloud Developer (Chennai)
🏢 Bounteous
📍 Chennai