Roles and Responsibilities :

- - 10-15 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel, Routing, Debugging test cases.

- 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.

- 5+ years of hands-on experience in Aura, LWC, and JavaScript programming.

- Experience building Salesforce integrations with 3rd party apps and AppExchange products.

- Experience working in highly available, scalable, and secure systems.

- Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.

- Experienced in Salesforce deployment (CI/CD, Jenkins) process.





- Comply with change management policies to ensure data integrity and system stability.

- Salesforce Service Cloud / Architect certifications.

- Expertise with data management: structured and unstructured DBs, SQL and RDBMS technologies, SOA design principles.

Job Requirements :

- Mandatory skill set:

- Minimum 3–4 end-to-end implementations in Service Cloud

- Hands-on experience with Omni-Channel

- Techno – Functional exp.(80% admin + 20% dev)

- Service Cloud and Salesforce Administrator certifications

- Business Analyst (BA)–level experience

📌 Salesforce Service Cloud (Bengaluru)
🏢 Future Domain
📍 Bengaluru