- Administer and maintain the Salesforce platform: User setup, customization, and system security.
- Configure and optimize Salesforce features: Workflows, validation rules, approval processes, and automation tools.
- Manage system upgrades and troubleshooting: Ensure seamless operation and data integrity.
- Develop reports and dashboards: Provide valuable insights for business decision-making.
- Collaborate with stakeholders: Gather requirements and implement process improvements.
- Support end-users: Provide training, documentation, and technical assistance.
- Ensure compliance: Adhere to company policies and Salesforce best practices.
- Monitor platform health: Conduct regular system audits and prepare for upgrades.
- Evaluate and implement integrations: Work with third-party applications and API connections as needed.
Required Qualifications
- Proven experience as a Salesforce Administrator or in a similar role.
- Salesforce Administrator Certification (preferred).
- Strong understanding of Salesforce CRM functionality,
automation tools, and reporting.
- Ability to manage data import/export, validation, and security settings.
- Excellent problem-solving skills with attention to detail.
- Effective communication and collaboration skills.
Preferred Qualifications
- Experience with Salesforce Lightning Components.
- Familiarity with integrations, third-party applications, and API connections.
- Knowledge of Salesforce Sales Cloud, CPQ
- Experience with Azure Dev Ops
- Experience with system upgrades and ensuring successful integration.
- Bachelor’s degree in Computer Science or related field (preferred).
Additional Skills and Attributes
- Ability to translate business needs into technical solutions.
- Solid analytical and organizational skills.
- Commitment to continuous learning and staying current with Salesforce updates and features.
- Experience in user training and adoption strategies.