Client Relations & Sales Executive The Design Loft — Architecture ,Interiors ,Designing

Location: Hyderabad

Reports to: Managing Partner

Experience: 1–4 years

About the role

You are the first person a client speaks to and the last person they speak to before signing. You will handle every incoming enquiry, qualify it, meet clients in person, and carry them to closure — with the design team supporting you on the technical side. This is a relationship role, not a volume calling role. We receive a small number of high-value enquiries, and each one matters.

Key responsibilities

Lead management

- Respond to every enquiry (Instagram, website, calls, referrals) within 2 hours during working hours
- Qualify leads on budget, timeline, scope and decision-maker before scheduling a meeting
- Maintain the lead tracker daily — status, next action, follow-up date. No lead goes cold without a logged reason
- Structured follow-up on open leads; persistence without pestering

Client meetings and model flat

- Conduct client meetings at the office, model flat or site
- Staff the model flat on weekends: receive walk-ins, walk them through materials, finishes and past work, capture contact details of every visitor
- Understand the client's requirement well enough to brief the design team accurately
- Present quotations, explain scope inclusions and exclusions,



handle pricing objections
- Coordinate site visits and measurement visits with the design team

Coordination and closure

- Follow up on quotations and proposals until a yes or a explicit no
- Coordinate with the design team on drawings, revisions and presentations needed for a client
- Support documentation at closure — agreement, payment schedule, advance collection follow-up
- Stay in touch through the project as the client's point of contact for non-technical queries
- Ask every completed client for a referral and a review

Reporting

- Weekly report to the Managing Partner: enquiries received, meetings held, quotations sent, conversions, lost leads with reasons

Requirements

- 1–4 years in sales, client servicing or front-office — interiors, real estate, modular kitchen, furniture or building materials preferred
- Fluent, confident spoken English and Telugu; Hindi an advantage
- Presentable and comfortable with high-value clients
- Working knowledge of Excel/Google Sheets and WhatsApp Business
- Willing to work weekends, with weekday offs

Preferred

- Ability to read a floor plan and hold a basic conversation about materials and finishes
- Prior exposure to CRM tools

Pay: ₹15,000.00 - ₹23,000.00 per month

Work Location: In person

📌 sales executive (Hyderabad)
🏢 The Design loft
📍 Hyderabad