Job Title: Retention Executive

Location: SLBS Marklance, Vyttila, Kochi

Experience: 1–3 Years

Salary: ₹20,000 – ₹25,000 per month

About the Role

SLBS Marklance is looking for a Retention Executive to connect with students who have discontinued or stopped attending their courses after admission.

The role involves understanding the reasons for student drop-off, addressing their concerns, building trust, and convincing and engaging students to continue and complete their course.

Key Responsibilities

- Contact students who have discontinued, become inactive, or stopped attending classes after admission.
- Understand the reasons behind their discontinuation, such as personal issues, financial concerns, time constraints, lack of interest, or other challenges.
- Communicate with students professionally and build a positive relationship with them.
- Address student concerns and provide suitable solutions in coordination with the concerned teams.
- Persuade and motivate students to resume their course and continue their learning journey.
- Follow up consistently with inactive and dropped-out students through calls and WhatsApp.
- Maintain proper records of student interactions, follow-ups, concerns, and outcomes.
- Coordinate with academic, operations,



and management teams to resolve student issues.
- Develop effective follow-up strategies to improve student retention and course continuation.
- Meet monthly targets related to student reactivation and retention.
- Track and report the status of inactive and reactivated students.

Requirements

- 1–3 years of experience in student retention, telecalling, counselling, customer relationship management, or sales.
- Excellent communication and convincing skills.
- Strong follow-up and negotiation abilities.
- Ability to handle objections and difficult conversations professionally.
- Patient, empathetic, and target-oriented approach.
- Ability to influence and motivate students to make informed decisions about continuing their course.
- Experience in the education/EdTech industry will be an added advantage.

Key Skills Student Retention | Student Counselling | Telecalling | Follow-up | Convincing Skills | Objection Handling | Customer Relationship Management | Communication | Negotiation | Target Achievement

Location: SLBS Marklance, Vyttila, Kochi

Interested candidates can share their CV: 90480 16440

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Retention Executive (Vyttila)
🏢 Slbs Marklance
📍 Vyttila