Role Overview

We are looking for an experienced, customer-centric and commercially driven qualified to support the Head of Sales & Marketing in managing the retail sales function and delivering an exceptional customer experience across . The role is responsible for driving sales, managing customer relationships, supervising the retail team, ensuring seamless sales operations and maintaining the premium standards synonymous with our brands.

Sales & Revenue

- Achieve monthly and annual sales targets.
- Convert walk-in, digital and referral enquiries into sales.
- Drive repeat business through relationship building and customer engagement.
- Maximise average order value through effective cross-selling and upselling.

Customer Experience
- Deliver an exceptional luxury retail experience at every customer touchpoint.
- Build long-term relationships with HNIs, architects, designers and discerning retail clients.
- Resolve customer concerns efficiently while maintaining the highest service standards.

CRM & Client Management
- Maintain a robust customer database.
- Ensure timely follow-up on all enquiries, quotations and pending orders.
- Develop clienteling initiatives to encourage repeat business and referrals.

Retail Operations
- Oversee daily showroom operations.
- Ensure impeccable visual merchandising and presentation standards.
- Coordinate with production, logistics and accounts for smooth order execution and timely deliveries.

Team Leadership
- Lead, motivate and mentor the retail sales team.




- Allocate responsibilities and monitor daily performance.
- Train team members on product knowledge, sales techniques and customer service standards.

Marketing Support
- Support product launches, exhibitions, events and retail activations.
- Work closely with the marketing and digital teams to convert leads into sales.
- Provide customer insights and market feedback to improve business performance.

Reporting
- Prepare daily, weekly and monthly sales reports.
- Monitor KPIs including sales, conversions, repeat customers and average order value.
- Assist the Head – Sales & Marketing with forecasting and business reviews.

Desired Profile

Experience

8–10 years of experience in luxury retail, premium furniture, interiors, home décor, lifestyle, jewellery or fashion with a proven track record in achieving sales targets and leading customer-facing teams.

Qualifications

Graduate in Business, Marketing or a related discipline. MBA preferred.

Skills & Competencies

- Strong sales and negotiation skills.
- Excellent communication and interpersonal abilities.
- Leadership and team management.
- Customer relationship management.
- Strong organisational and analytical skills.
- Proficiency in Microsoft Office and CRM software.

Success Measures
- Achievement of sales targets
- High enquiry-to-sale conversion
- Growth in repeat customers
- Customer satisfaction
- Team performance
- Effective order execution
- Strong CRM discipline
- Premium showroom standards

📌 Retail Sales Manager (Delhi)
🏢 Whizz HR
📍 Delhi