Position: Captain – Restaurant Service

Brand: Sorano

Location: Mumbai

Department: Operations / Service

Reporting To: Restaurant Manager / Assistant Restaurant Manager

About the RoleSorano is looking for a confident, well-groomed and guest-focused Captain to lead a designated section of the restaurant and ensure a smooth, refined and personalised dining experience.

The Captain will be responsible for section management, guest interaction, service standards, team coordination and upselling, while ensuring Sorano's fine-dining standards are maintained throughout the guest journey.

Key ResponsibilitiesGuest Service

- Welcome and engage guests warmly and professionally.
- Take complete ownership of assigned tables/sections.
- Understand guest preferences and provide personalised service.
- Take accurate food and beverage orders and communicate them clearly to the kitchen and bar.
- Explain dishes, ingredients, preparation styles and recommendations confidently.
- Handle guest queries and complaints professionally.
- Ensure timely follow-up throughout the meal.

Fine-Dining Service

- Follow Sorano's service sequence and SOPs.
- Maintain high standards of table setting, food presentation and service etiquette.
- Ensure correct serving and clearing techniques.
- Coordinate the timing of courses with the kitchen.
- Ensure all dishes reach the table correctly and at the appropriate temperature.




- Maintain awareness of the entire section throughout service.

Sales & Upselling

- Actively recommend premium dishes, beverages, cocktails, wines and desserts.
- Understand the menu and beverage programme thoroughly.
- Increase Average Guest Spend (AGS) through appropriate recommendations.
- Identify opportunities for additional orders without making the guest feel pressured.

Team Coordination

- Guide and supervise Stewards and junior service staff within the section.
- Conduct pre-shift briefings where required.
- Ensure section readiness before service.
- Coordinate with the Restaurant Manager, kitchen and bar teams.
- Support the team during peak periods.

Billing & Controls

- Ensure accurate order punching and billing.
- Monitor voids, discounts and complimentary items as per SOP.
- Ensure proper table settlement and payment procedures.
- Minimise billing and order errors.

Candidate Profile
- 2–5 years of experience in premium restaurants, hotels or fine-dining establishments.
- Experience in Italian/F&B; fine dining will be an advantage.
- Excellent communication and guest-handling skills.
- Valuable knowledge of food and beverage.
- Strong grooming and presentation.
- Confident personality with a service-oriented attitude.
- Ability to work under pressure during busy services.
- Good command of English; knowledge of Hindi/other Indian languages is an advantage.

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