Position: Response Management Executive

Qualification: Any Graduate

Experience: 3–5 years, with at least 2 years of experience in Response Management / ORM for consumer-centric brands

Role Overview

We are looking for an experienced Response Management Executive to lead the Online Reputation Management (ORM) team and oversee day-to-day user interactions across social media platforms.

Key Responsibilities

- Lead and manage the ORM/Response Management team.
- Oversee day-to-day management and resolution of user queries, complaints, and feedback on social media.
- Ensure timely, accurate, and appropriate responses to user conversations.
- Monitor user sentiment and identify recurring issues or emerging concerns.
- Prepare and maintain MIS reports on response management activities and performance.




- Analyse user conversations and derive actionable insights from social media interactions.
- Coordinate with relevant internal teams for timely resolution of user concerns.
- Track response metrics, trends, and overall ORM performance.

Required Skills

- Solid written and verbal communication skills.
- Excellent understanding of social media platforms and user engagement.
- Experience in ORM, response management, and consumer communication.
- Strong analytical and reporting skills.
- Ability to manage a team and handle high-volume user interactions.
- Good proficiency in MS Excel and MIS reporting.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Response Management Executive (Hajipur)
🏢 Insight Brandcom Private
📍 Hajipur