We are looking for a motivated and customer-focused Reservation Executive to join our team in Calicut. The ideal candidate will have basic knowledge of airline ticketing and reservation procedures and a willingness to learn and grow in the travel industry.

Key Responsibilities

- Handle airline ticket reservations, cancellations, reissues, and refunds.
- Assist customers with flight schedules, fares, availability, and booking-related queries.
- Prepare and issue flight tickets accurately.
- Handle customer calls, WhatsApp inquiries, and other booking requests.
- Coordinate with airlines, travel partners, and internal teams when required.
- Maintain accurate reservation and customer records.
- Follow up on pending bookings, payments, and ticketing requirements.
- Ensure timely and professional resolution of customer queries.
- Stay updated on airline schedules, fare rules, and ticketing procedures.

Requirements
- 0–1 year of experience in airline ticketing, reservations, or travel operations.




- Freshers with relevant ticketing knowledge/training may also apply.
- Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre is an advantage.
- Good communication and customer-handling skills.
- Basic computer knowledge.
- Attention to detail and ability to work accurately under pressure.
- Knowledge of English and Malayalam; Hindi/other languages would be an advantage.

Qualifications
- Any graduate or diploma holder.
- Travel & Tourism / Airline & Hospitality qualification is preferred but not mandatory.

What We Offer
- Competitive salary based on experience and skills.
- On-the-job training and career development opportunities.
- Exposure to airline reservation and ticketing operations.
- Supportive and professional work environment.

Job Location: Calicut, Kerala

Advantages

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 Reservation Executive (Kozhikode)
🏢 AIROZA TRAVEL AND TOURS
📍 Kozhikode