We are looking for a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team.

The ideal candidate should have strong experience in collections, recovery, payment follow-ups, dispute resolution and field recovery, with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities:

- Handle customer payment-related escalations and recovery cases
- Conduct regular field visits for payment recovery, resolution & negotiation
- Follow up with customers for pending/outstanding payments
- Negotiate and facilitate mutually acceptable payment solutions
- Handle disputes and escalations professionally
- Coordinate with CRM, Finance and other internal teams for resolution
- Maintain accurate records of collection activities and case status




- Build professional customer relationships throughout the recovery process

What We’re Looking For:

✅ 3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling

✅ Robust experience in field collections and customer visits

✅ Excellent communication & negotiation skills

✅ Experience handling payment disputes and difficult customers

✅ Good coordination and documentation skills

✅ Real Estate / PropTech / BFSI / NBFC / Financial Services experience preferred

? Interested candidates can share their CV at [email protected]

📌 Recovery Officer (Noida)
🏢 HouseEazy
📍 Noida