Roles and Responsibilities### – FRONT DESK CLIENT RELATIONSHIP MANAGER

Industry: Real Estate | Department: Sales support & Client Relations

1. Welcome and greet every client professionally, creating a warm, premium and comfortable first impression at the project sales office.

2. Manage the front-desk experience, arrange comfortable seating and refreshments, and understand the client's basic requirement before introducing them to the Sales Manager.

3. Give a brief and engaging introduction to the project, covering location, project concept, key amenities, configuration, lifestyle features and major USPs.

4. Capture and maintain accurate client enquiries, preferences, visit details and lead information in the CRM system.

5. Coordinate with the Sales Manager to ensure a smooth and seamless handover of every client, providing relevant background and requirement details.

6. Support pre-sales activities including follow-up calls, site-visit coordination, appointment scheduling, enquiry management and maintaining regular communication with prospects.

7. Maintain professional communication with clients through phone, WhatsApp and email, ensuring timely responses and a high-quality customer experience.

8. Handle post-sales relationship management, coordinating with internal teams regarding documentation, payment schedules, agreements,



possession updates and client queries.

9. Maintain regular follow-ups with existing clients, record feedback and ensure strong long-term client relationships and referral opportunities.

10. Represent the company with excellent grooming, communication, etiquette, positive attitude and client-handling skills, consistently delivering a premium hospitality experience.

- Manage front office operations, ensuring a smooth flow of communication between departments.
- Handle incoming calls, emails, and visitors with professionalism and efficiency.
- Maintain accurate records and databases using computer operating skills.
- Provide administrative support to the team by performing various tasks such as data entry, filing, and document management.
- Ensure timely completion of daily tasks while maintaining attention to detail.

Desired Candidate Profile

- 1-3 years of experience in administration or related field (front desk/reception)
- Excellent communication skills with convincing ability to handle customer queries effectively.
- Proficiency in computer operating systems and basic software applications.
- Strong presentation skills with valuable English language proficiency.
- FLUENT IN ENGLISH HINDI AND (OPTIONALMARATHI )

📌 Receptionist Administrator (Pune)
🏢 Lotus Naturopathy Center
📍 Pune