- Strong understanding of Hire to Retire lifecycle, specialist in Employee Benefits, claims processing and reimbursement.
- Perform quality audits/reviews of all the transactions as per defined sampling methodology.
- Validate process compliance against SOPs, process documentation, and client requirements
- Identify processing errors, compliance gaps, and control weaknesses.
- Document audit observations and provide detailed feedback to operations teams
- Ensure adherence to Critical to Quality (CTQ) parameters and quality standards.
- Support monthly, weekly, and daily quality reporting activities.
- Analyze recurring errors and identify trends impacting process quality
- Prepare quality dashboards, scorecards, and management reports.
- Assist in Root Cause Analysis (RCA) and 5 Why analysis for quality deviations
- Track closure of corrective and preventive actions
- Maintain audit records and quality documentation
Addon Requirements
- Demonstrated proactive, positive conflict resolution skills.
- Excellent analytical and problem-solving skills
- Excellent communicator at all levels
- Intellectual curiosity, appetite to do things better and proactive nature.
Skills:
1. B.Com, M.Com, BBA, BA /Post Graduate degree in Finance or Accounting/HR
2. 0-5 years of qualified experience in Accounts Payables
3. Good understanding of Finance and accounting processes.
4. Knowledge of various ERPs’- SAP, MS Office, Advanced Excel