18 Sep
|
Equentis Wealth Advisory
|
Mumbai
18 Sep
Equentis Wealth Advisory
Mumbai
Roles and Responsibilities
- Conduct quality audits to ensure compliance with company standards and regulations.
- Analyze call recordings using QC tools like Scorecard, MIS, Sales Call, and Call Quality to identify areas of improvement.
- Perform outbound calls to monitor customer service levels and provide feedback for training purposes.
- Develop and maintain quality checklists for various processes such as sales calls, customer interactions, etc.
- Collaborate with team members to resolve issues related to call monitoring and quality assurance.
📌 Quality Assurance Specialist (Mumbai)
🏢 Equentis Wealth Advisory
📍 Mumbai